Position Summary
The Payment Processing Analyst 1 representative is responsible for processing payments for electric and gas services, which impact customer’s/member’s utility accounts, including payments for constructions and other sources.
Responsibilities
Primary Position Responsibilities
- Process multiple and various electronic payment files from different banking sources
- Process payments received through the mail and update customer accounts the same day received
- Process bank deposits through Remit Plus for mail-in payments, as needed
- Balance payment activity logs
- Approve/process chargebacks/payment reversals and duplicate check payments, as needed
- Review credit balances on accounts following payment updates
- Review and research misapplied payments, including rejected files and make necessary adjustments
- Work closely with Accounting and Treasury teams for reconciling purposes
- Perform NISC upgrade testing in Service, Financials, as needed
- Correspond with member/customer, as needed
- Understand/explain Capital Credits, as needed
- Update and maintain documented daily checklists and job procedures
- Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
- Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.
Secondary Position Responsibilities
- Assist with processing pre-note and bank draft files, including recurring credit cards.
- Assist with processing deposit/membership charges
- Assist with Deposit Refund routine
- Assist with setting up Invoice Group for invoice billing
- Assist with assessing Late Payment fees to billing cycles
- Assist with running DQ1 Notices
- Attend approved professional training conferences, seminars, and workshops
- Attend various advisory committee meetings to assist Utility Revenue Specialist Supervisor, as needed.
- Cross-train on different aspects/duties with the Billing Department.
- Continued knowledge of utilities industry
- Attends safety meetings involving safe office procedures.
- Performs other duties and activities as directed.
Position Requirements
Education, Experience, and Certifications Required
- High School Diploma or G.E.D equivalency.
- Minimum 1 - 2 years utility billing, accounts receivable or equivalent work experience
Skills and Abilities Required
- Must have strong organizational skills and be able to support multiple tasks.
- Must be able to work independently and be a self-starter.
- Must have flexible schedule and be available to rotate work on weekends/holidays, as needed
- Must have strong communication skills, both written and verbal
- Must possess personal computer skills and be proficient with Microsoft Suite of products and CIS software
- Knowledge of basic mathematics
- Must have typing skills of a minimum of 45 WPM
- Ability to work independently, with minimum supervision, and in a team environment
- Ability to work under strict deadlines and have strong problem-solving and analytical skills
Physical Requirements
- Operates office equipment such as a computer, telephone, fax machine, copier, etc.
- Indoor, office environment.
- Ability to lift a minimum of 25 pounds.
- Ability to drive occasionally as needed.
- Ability to sit for long periods of time.
- Requires frequent sitting, standing, walking, bending, and reaching.
Other Requirements
- Must have and maintain a valid Texas driver's license