Payment Support Specialist

Job Overview : The candidate for this position will be responsible for supporting the Bank’s internal and external customers through daily involvement in payment operations.The candidate will be responsible for:Supporting the bank’s Automated Clearing House (ACH) functions.Incoming and outgoing ACH files; performing daily wire functions, including processing outgoing wire requests from branches, internal departments and commercial online banking.Posting incoming wires.Serving as telephone and email support to other bank employees, and performing other account maintenance.Preparing and/or reviewing daily reports; processing ACH disputes; ensuring the department adheres to regulatory guidelines.Requirements for the position include:High school diploma or equivalentExcellent customer service skillsThe ability to work independentlyStrong written and verbal communication skillsThe ability to work late and/or flexible hoursPreferred qualifications for the role include:Bachelor’s degree in a business related fieldEEO/Veterans/Disabled