ACH & Payments Operations Manager
Payments Operations | FinTech | Cross-Border Payments
About the Role
Money moves fast - and this team makes sure it moves accurately, securely, and smoothly.
We"re looking for an ACH & Payments Operations Manager to lead day-to-day payment operations across the U.S. and Canada while helping scale a fast-growing fintech platform that supports cross-border payments for consumers and businesses alike.
If you love optimizing processes, solving operational puzzles, leading high-performing teams, and making payment flows run like clockwork, this role is for you.
You"ll oversee ACH and Interac operations, improve controls and automation, partner with banks and processors, and play a major role in keeping payments flowing across borders with speed and precision.
What You"ll Be Doing
Own the Payment Rails
Lead daily ACH and Interac payment operations across the U.S. and Canada.
Oversee file processing, submissions, settlements, reconciliations, and payment workflows.
Manage inbound and outbound payment activity, including returns, chargebacks, R-codes, and exception handling.
Ensure compliance with NACHA, Interac, and internal operational standards.
Lead the Operations Team
Manage and mentor a team of Payments & Operations Analysts.
Set priorities, processing schedules, SLAs, and operational best practices.
Coach team members on payment procedures, troubleshooting, and operational excellence.
Create a culture focused on accuracy, collaboration, and continuous improvement.
Improve Processes & Automation
Monitor operational queues, alerts, dashboards, and payment health metrics.
Identify ways to reduce manual work, eliminate bottlenecks, and improve accuracy.
Partner with internal teams to streamline workflows and build scalable operational processes.
Drive automation initiatives that improve KPIs and operational efficiency.
Collaborate Across Teams & Partners
Work cross-functionally with customer support, compliance, product, and business teams to resolve payment issues.
Act as a key operational contact for banks, processors, and payment partners.
Escalate and resolve settlement or file transmission issues quickly and effectively.
Help improve the end-to-end customer payment experience.
What You Bring
Strong expertise in ACH processing, NACHA rules, payment settlements, returns, R-codes, and chargeback handling.
Experience leading or supporting high-volume payment operations teams.
Proven ability to improve operational processes, controls, and documentation.
Strong analytical and problem-solving skills.
Comfortable working with dashboards, reporting, spreadsheets, and operational data.
Excellent communication skills and confidence working with both internal teams and external banking partners.
Business-level English proficiency required.
Korean language skills are highly valued but not mandatory.
Bonus Points If You Have
7+ years of experience in fintech, banking, payments, or financial services operations.
3+ years of people leadership experience within payments or transaction operations.
Experience in cross-border remittance or digital banking environments.
Hands-on experience working with banks, processors, or payment networks.
A track record of leading automation or tooling projects that improved operational performance.
Familiarity with onboarding flows, payment lifecycle management, or reconciliation systems.
Why You"ll Love This Role
This is more than just payment processing - it"s an opportunity to help power a global fintech operation behind the scenes.
You"ll work in a fast-moving, collaborative environment where your ideas can directly improve how money moves around the world. From operational strategy to process automation, you"ll have real ownership, visibility, and impact.
If spreadsheets, payment rails, operational problem-solving, and fintech innovation sound like your kind of fun… we"d love to meet you.