PAYMENTS & RECONCILIATION TEAM LEADER

Payments and Reconciliation Team Leader Description: Minimum Qualifications: High school diploma or equivalent required; associate degree in business, healthcare administration, accounting, finance, or related field preferred. Minimum of three years of healthcare revenue cycle, payment posting, cash reconciliation, patient accounting, or related experience preferred. Experience with electronic remittance advice, electronic funds transfer, payer remittances, account research, and payment variance resolution preferred. Prior team lead, training, workflow coordination, or quality review experience preferred. The Payments and Reconciliation Team Lead provides daily operational support and workflow coordination for healthcare payment posting and reconciliation functions within Patient Financial Services. This role supports accurate and timely posting of insurance and patient payments, reconciliation of electronic and manual remittances, resolution of unapplied or unidentified cash, research of payment variances, and escalation of payer or banking issues. The Team Lead serves as a subject matter resource for team members, assists with training and quality review, monitors work queues, and partners with Revenue Cycle, Finance, Treasury, Patient Access, Billing, Follow-Up, and external payers to support accurate account resolution and financial integrity. Essential Duties and Responsibilities Coordinate daily payment posting and reconciliation workflows to support timely and accurate application of insurance, patient, electronic, lockbox, credit card, and other healthcare-related payments. Review and reconcile ERA/EFT files, manual remittances, bank deposits, payment batches, and cash posting reports to identify variances, posting issues, unapplied cash, and unresolved balances. Research and resolve payment discrepancies, including duplicate payments, takebacks, recoupments, payer offsets, contractual adjustments, unidentified deposits, and misapplied payments. Monitor work queues, aging items, productivity, and quality trends; communicate priorities and assist leadership with workload distribution. Serve as a first-line resource for team members by answering questions, supporting issue resolution, and escalating complex or high-risk concerns to leadership as appropriate. Assist with training, onboarding, process education, and competency support for payment posting and reconciliation staff. Perform quality review of completed work to promote accuracy, compliance, documentation consistency, and adherence to department procedures. Collaborate with Billing, Follow-Up, Denials, Patient Access, Finance, Treasury, Information Systems, and payer representatives to resolve payment and reconciliation barriers. Support month-end close activities, audit requests, payer research, refund research, and reconciliation reporting as assigned. Maintain confidentiality and comply with HIPAA, organizational policies, revenue cycle procedures, and applicable regulatory requirements. Recommend process improvements to reduce posting delays, improve cash accuracy, decrease unapplied cash, and strengthen reconciliation controls. Knowledge, Skills, and Abilities: Strong understanding of healthcare revenue cycle operations, payer remittances, contractual adjustments, payment posting workflows, and account reconciliation processes. Ability to research complex payment issues, identify root causes, and communicate findings clearly. Strong attention to detail, accuracy, organization, and follow-through. Ability to prioritize competing deadlines and support team productivity in a fast-paced environment. Proficiency with Microsoft Excel, revenue cycle systems, payer portals, banking/reconciliation tools, and standard office applications. Effective communication, coaching, problem-solving, and collaboration skills. Ability to maintain confidentiality and demonstrate professionalism when handling patient, payer, and financial information. Reporting Relationship: Reports to Patient Financial Services leadership. Provides day-to-day workflow guidance and support to payment posting and reconciliation team members but does not replace formal leadership accountability unless otherwise assigned by department leadership. Perks/Benefits: (for eligible employees): Have optimal opportunity for career growth within our growing organization Medical / Dental Retirement Plan PTO and paid life insurance What Sets Us Apart Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla. For 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special. You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team. What we offer: We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living. We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area. Below are a few of the benefits Archbold Medical Center offers to employees: Work/Life Balance Planning for the Future Low-Cost Prescriptions Health Wellness Benefits Planning for Lifes Unexpected Moments Helping You to Advance Your Career Mission To provide safe, innovative and compassionate care for our communities. Vision A healthier region, stronger communities, meaningful work, and trusted care.