Payments System Support Professional

Payments System Support Professional needs 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics

Payments System Support Professional requires:

Bachelor's degree, equivalent military/law enforcement, and/or joint operations center financial experience

Business analyst

Data analyst

Awareness & knowledge of incident management, business resilience, and payment operations.

A self-starter with the ability to proactively identify individual priorities based upon team goals.

Financial institution

Payments

Problem solving, incident management

Leading & coordinating troubleshooting meeting

Reporting and analytics

Defining, writing user requirements

Identifying and managing risk and escalations

Train others on new processes

Writing new procedures

Payments System Support Professional needs:

Compose and track incident Informationals to resolution; inform operations, treasury, technology, product; deliver information in verbal or written updates via internal communication platforms

Triage and escalate cases with Legal, Compliance, and Regulatory Relations

Monitor and support site and regional crisis management conference calls, gathering and providing intelligence and information (weather, travel, security, etc.) as required