Payroll and Benefits Systems Manager - Full Time

JOB SUMMARY:

The Payroll and Benefits Systems Manager is responsible for accurate and timely payroll processing and maintaining accurate payroll, benefits, and retirement data for Pinnacle Living and its affiliated entities. Reporting to the Director of Accounting, this position serves as the primary payroll system administrator and supports community payroll coordinators and the VP of Human Resources (or equivalent position) with software use, data entry, reconciliations, and reporting.

WORK PERFORMED

Job Duties (Essential)

• Manage payroll processing for all Pinnacle Living communities and affiliated entities, ensuring payroll is accurate, authorized, and completed within established deadlines.

• Coordinate payroll compliance and year-end activities, including payroll tax reporting, garnishments, W-2s, PTO, SSLB, taxable fringe benefits, and payroll adjustments.

• Maintain system configurations, earnings and deduction codes, workflows, user access, reporting, interfaces, and data integrity.

• Serve as the primary system administrator and subject-matter expert for Pinnacle Living's payroll software.

• Enter and maintain approved benefit elections, enrollment changes, and related deductions in the payroll system.

• Verify that payroll system records and vendor data files accurately reflect approved benefit information; investigate discrepancies and coordinate corrections with Human Resources.

• Support annual enrollment through system setup, data entry, testing, reporting, and validation under the direction of the Vice President of Human Resources (or equivalent position).

• Maintain approved retirement contribution elections and related information in the payroll system.

• Calculate, reconcile, and transmit team member deferrals and employer contributions according to approved plan provisions and HR direction.

• Reconcile payroll activity to the general ledger, retirement contribution records, and other payroll supporting records. Provide payroll deduction information to support Accounting's reconciliation of benefit invoices and retirement plan remittances.

• Serve as the main resource for community payroll coordinators on payroll processing, deductions, retirement contributions, deadlines, and software use.

• Help community payroll coordinators resolve payroll errors and system problems, working with the payroll software provider when needed.

• All other duties as assigned.

QUALIFICATIONS

Knowledge, Skills, and Abilities

• Thorough knowledge of payroll processing, payroll accounting, benefits data administration, retirement plan contributions, payroll taxes, and internal controls.

• Strong experience with ADP or a comparable payroll system, including data management, reporting, system configuration, and troubleshooting.

• Above-average Microsoft Excel skills, including PivotTables, XLOOKUP or VLOOKUP, formulas, filtering, and reconciliation of large datasets.

• Strong analytical and problem-solving skills with exceptional attention to accuracy, confidentiality, and deadlines.

• Ability to work independently, manage multiple priorities, improve processes, and appropriately escalate policy or compliance matters.

• Strong communication and interpersonal skills with the ability to support and train team members and work effectively with Finance, Human Resources, communities, vendors, and auditors.

EDUCATION, EXPERIENCE, CERTIFICATION AND LICENSURE REQUIREMENTS

• Bachelor's degree in accounting, finance, business administration, human resources, or a related field preferred; equivalent education and experience will be considered.

• Minimum of five years of progressively responsible payroll and benefits data administration experience, preferably in a multi-location organization.

• Experience with ADP, payroll reconciliations, retirement plan contributions, and year-end reporting is strongly preferred.

• Certified Payroll Professional certification preferred but not required.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

• Work is performed primarily in a professional office environment.
• Regularly uses a computer, telephone, and other standard office equipment.
• Requires prolonged periods of sitting and working at a computer.
• Occasionally moves or lifts office materials weighing up to 25 pounds.
• Must be able to communicate effectively in person, by telephone, and electronically.

INDO