Payroll Support Specialist

The Payroll Support Specialist is responsible for assisting our Payroll Team and Operations Team across all Platforms to ensure accurate and timely processing of various payroll functions for all associates. This includes working with dealership personnel to validate that payroll information is correct in our Time Management System, all tickets are answered in a timely manner in our Solar Winds system and provide excellent support to all team members in our dealerships on company policy and procedures to ensure all data and processing is compliant with key controls.

Duties/Responsibilities

Monitor Solar Winds queue, assign tickets as needed, and troubleshoot payroll and WFM issuesReassign PTO policies to employees returning from LOAProcess supervisor updates based on manager change reportActs as a backup to approve time and pull time files for Weekly and Semi-Monthly payrolls for our WFM system admin when they are not availableSupport functions

Set up new employees in DayforceWork with the dealerships to resolve payroll issues and concernsMonitor time code appropriation and confirm with HR and managersMonitor timesheet errors and work with managers to correct issues with PTOAssist managers with WFM processes

Receive and distribute all incoming mail items including but not limited to Garnishments and VOEsAnswer questions and assist with issues related to pay and payroll for all associatesOther responsibilities that may be assigned by you supervisorPerforms other related duties to benefit the mission/vision of the organization

Education & Experience

Acute attention to detail, process and organizationIntermediate Excel and MS Office skillsExcellent customer service and communication skillsAbility to work at a fast pace with a high degree of accuracyMust adhere to strict deadlinesAt least 2 years in Customer Service/Support roleCommission experience a plus

Pay and Recognition:

Weekly payPaid holidays & paid time offPaid trainingStock Awards (select management and front-line team member's eligible)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave (disability leave)Paid Parental LeaveHealth savingsFlex spending accounts (tax free)Short-term and Long-term disability plansLife Insurance (Whole Life and Term)401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career developmentContinuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives, which includes paid volunteer hoursAggressive Employee referral program with bonus opportunities

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