PBX Operator - Hospital - Tulsa

MINIMUM QUALIFICATIONS

Education – High School Diploma or GED equivalent is required.

Experience – One (1) year of relevant experience is preferred.

Licenses & Certification –

Knowledge & Skills –

1. Ability to communicate courteously and effectively with Muscogee (Creek) Nation Department of Health (MCNDH) administrative and medical staff, patients and their families, Tribal and Non-Tribal health care professionals and the general public via telephone, and in writing.

2. Skill in dealing with many different types of individuals in order to effectively route their calls.

3. Ability to react calmly and efficiently under pressure.

4. Ability to effectively converse with displeased and possibly unfriendly individuals with composure and tact when needed.

5. Knowledge of cash transactions and of the documentation of these transactions for accurate tracking of cash in the system.

JOB SUMMARY

The purpose of this position is to serve as the PBX operator for the Muscogee (Creek) Nation (MCN) Department of Health.  Incumbent receives and routes all incoming telephone calls to the appropriate department, office, etc.  Incumbent also performs cashier duties, maintains transaction records, and receiving payments made to the hospital.  Incumbent reports to the Patient Access Manager or Designee.

WORK  ENVIRONMENT

Work is performed in a business office/receptionist/lobby area of a hospital environment. There is minimal risk exposure to infections, communicable diseases, potentially hazardous chemicals, and biohazards materials.

PHYSICAL  DEMANDS

Work is sedentary requiring long periods of setting and operating business office equipment and machines.

ESSENTIAL FUNCTIONS

Satisfactory job performance will be determined by successful execution of the following:

1. The PBX Operator is chiefly responsible for the routing of all incoming calls for the MCN Department of Health.

2. Relay messages, direct calls, etc. and screen visitors directing them appropriately to their destination within the office.

3. Demonstrates competency in overhead paging system, using proper codes for fires, disasters, etc.

4. Answer inquiries from persons entering the establishment and refer to appropriate department.

5. Provide information regarding activities conducted at the establishment, and the location of departments, offices, and employees within the organization.

6. Incumbent acts as the cashier for payments made to the hospital.

7. Process returned mail. May assist other staff members in sorting and posting incoming mail as time permits.

8. Regular attendance is required.

9. Performs other duties as necessary.