PBX Operator

Now Hiring: PBX Operator (Inbound calls/Customer Service) | Join Our Resort Team at The Grandview Resort!

Are you friendly, detail-oriented, and passionate about delivering exceptional guest service? Do you enjoy being the voice that connects people and keeps operations running smoothly? If so, wed love to meet you!

Were currently seeking a PBX Operator to join our resort team. In this role, youll serve as the communication hub of the propertyensuring all guest calls are handled efficiently while supporting internal operations and delivering a seamless guest experience.

Location: 9940 S Las Vegas Blvd, Las Vegas, NV 89183

Pay Rate: $16/hr

What You''ll Do:

Answer and direct incoming calls in a timely, professional, and friendly manner

Assist guests with questions about resort amenities, services, and facilities

Route calls accurately to guest rooms or appropriate departments

Respond to guest requests quickly and ensure follow-through

Set up and manage guest wake-up calls

Monitor emergency calls and notify appropriate teams immediately

Support engineering dispatch and coordinate service requests

Distribute incoming faxes to the appropriate departments

Report maintenance issues, safety concerns, or suspicious activity

Maintain a positive, cheerful, and professional tone in all interactions

Deliver outstanding customer care with every guest interaction

Support overall resort operations and complete additional duties as assigned

What Were Looking For:

1+ year of hospitality or customer service experience preferred (resort or timeshare experience a plus)

Strong communication skills with a professional phone presence

Ability to multitask and manage multiple calls and priorities efficiently

Strong problem-solving skills and attention to detail

Basic computer proficiency and ability to learn phone and property systems

Bilingual skills are a plus

Dependable, punctual, and able to work independently

High School diploma or GED required

Availability to work evenings, weekends, and holidays

Why Join Us?

Be the voice of the resort and make a direct impact on the guest experience

Work in a professional, team-oriented hospitality environment

Gain valuable experience in resort operations and guest communications

Be part of a supportive team focused on service excellence

Ready to be the voice that keeps our resort connected? Apply today and start your hospitality journey with us!