Clinical Support, Customer Support/Service, Detail Oriented, Financial Support, High School Diploma, Hospital, Medical Records, Operational Support, Operations Security (OPSEC), PBX (Private Branch eXchange), PBX Operator, Patient Care, Protective Services, Sales, Team Player, Telephone Skills, Time Management
Summary
Job Description:
The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical staff across the hospital. The department is staffed 24/7, providing continuous support to clinical operations, security, and patient services. With a focus on professionalism, excellent customer service, and attention to detail, PBX/Switchboard contributes significantly to the smooth, safe, and efficient functioning of the organization.
PBX Operator
PRN
Job Description:
- Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner.
- Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner.
- Provide information to walk-up visitors and patients in a courteous and professional manner.
Requirements:
- High school diploma or equivalent
- One year customer service experience
Benefits:
- Tuition Assistance up to $6,000 annually
- Company paid Maternity and Paternity Leave
- 5 days Paid Time Off available upon hire
- Bereavement Leave (includes pets)
- PTO Sell Back Program
- Compassionate Leave Sharing Program (PTO Donation)
- Employee Support Fund, for employees in need of emergency financial support
Work Experience
Education
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.
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Baptist Healthcare System Inc