Overview:
Job Title: PC Maintenance Technician - Senior
Job Location: Rock Island Arsenal, Rock Island, IL
Salary Range: $75,000.00 - $80,000.00
Job Summary
Ensure every authorized Army user workstation is configured with Army Golden Master compliant configuration (including loading/configuring new systems, if required). Provides desktop, software, and peripheral support, and password management. Provides local touch labor services to include installation, troubleshooting, and software updates, security updates, vendor patches, etc., when electronic application means do not exist. Responds to local touch labor service requests within 2 hours for Priority users and within 4 business days for all other users. Resolve the local touch labor service requests within 1 business days of incident generation less authorized wait time for Priority users and within 4 business days of incident generation less authorized wait time for non-priority users.
Essential Duties and Responsibilities (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:
- Provide Tier 2 touch labor on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
- Conduct sites surveys; assesses and documents current site configuration and user requirements.
- Apply Government approved operating system updates and/or patches.
- Analyze existing requirements and prepares specifications for hardware acquisitions.
- Prepare engineering plans and site installation Technical Design Packages.
- Develops hardware/software installation schedules.
- Prepare drawings documenting configuration changes at each site.
- Prepare site installation and test reports along with progress reports for all work performed.
- Configure computers, communications devices and peripheral equipment.
- Organize and direct hardware and software installations.
- Maintain an adequate spare parts inventory of systems, subsystems, and component parts used in repair work
- Provide remote and/or desk side support to end users to aid in the implementation of new capabilities, resolution of software problems, and assist in troubleshooting issues associated with accessing and utilizing servers and peripherals
- Respond to alerts when received and take appropriate action
- Train end users in use of equipment and software
- Maintain or utilize telecommunications protocols
- Install new hardware and maintain existing hardware
- Troubleshoot and resolve system problems or issues to increase system reliability and enhance overall system performance
- Load and configure approved client software on end-user devices as necessary to support access to services and use of peripherals
- Configure and maintain network settings on end-user devices.
- Respond to Classified Message Incidents (CMI) and take appropriate action to remediate issues.
- Support Problem Management activities and document workarounds, and identify the root causes of problems
- Support the Event Management process by providing thresholds and key performance indicators to monitor end-user device service
- End-users device support may be extended to 24 hours per day and 7 days per week during real-world events, contingencies, exercises, or as requested by the Government
- Other duties as assigned
Requirements:
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.
Education / Certifications
- Bachelor’s Degree preferred or have equivalent experience in related discipline
- 4+ years of experience performing PC maintenance functions preferred
- Must possess and maintain an IT I level certification IAW AR 25-2 and an IAT-I certification IAW DoD 8570.01-M and BBP 05-PR-M-0002
- CompTIA Security + certification preferred
- A valid driver’s license with a clean driving record may be required
- Occasional use of company vehicle while on work site
Security Clearance: Position requires a DoD Secret security clearance. Must be a US citizen.
Physical Requirements
Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. Must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and may include lifting thirty pounds, as necessary.
Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Tuition reimbursement
- Paid federal holidays
Company Summary
Headquartered in Hawaii, KaiHonua, LLC is a Native Hawaiian Organization (NHO) owned SBA Small Disadvantaged Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. KaiHonua, LLC is an equal opportunity employer.Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."
KaiHonua, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.
KaiHonua, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.
Posted Salary Range:
USD $75,000.00 - USD $80,000.00 /Yr.