PC & Media Technician

PC & Media Technician

Benedictine University is an inclusive academic community, inspired by the Catholic intellectual tradition and Benedictine values. We seek employees who will contribute to the advancement of our mission by helping students shape lives of meaning and purpose as engaged citizens who care for the Earth, welcome people of diverse faiths and cultures, and promote the common good.

Job Title: PC & Media Technician

Department: Information Technology

Reports to: Supervisor of Media and Technology

Status: Full-Time, Benefit Eligible

Location: Lisle Campus

Salary: $19.23 hourly

Position Summary:

Provide essential IT technical support, including audiovisual (AV) technology, across campus. As an PC & Media Technician, you''ll assist faculty, staff, and students with general IT troubleshooting, software and hardware maintenance, and classroom technology. While this is a well-rounded IT role with responsibilities including, but are not limited to, desk side computer repair, hardware and software updates, moving computer equipment across campus, general troubleshooting, and AV systems such as smart classrooms, multimedia setups, and campus events.

Essential Job Responsibilities:

1. Receive, prioritize, schedule and fulfill help desk requests for hardware, software, network and media support in faculty and staff offices as well as labs and classrooms. Provide ongoing maintenance and support of hardware, software, smart classroom media devices, and presentation equipment.

2. Provides staffing for the University's walk-up Help Desk as needed with in person support, answering or making calls to users, replying to email, or responding to assigned tickets in the Help Desk software.

3. Assist with tracking and updating of hardware and software asset inventory.

4. Coordinate outsourced hardware repairs for IT/AV equipment such as computers, AV equipment, and printers.

5. Setup and operation of AV/IT equipment at programs, events, seminars, board meetings and any other special events that occur on or off campus. Schedule and set up web video conferences and/or conference calls as needed for large events. Manage event requests and attend 4-2-1 meetings to ensure event requirements and setups.

6. Develop creative resolutions to current and anticipated challenges using existing technology, new technology, and new applications of technology the university already deploys.

7. Other duties as assigned.

Other Functions:

1. Customer service is integral to this position and requires a high degree of professionalism.

2. Mentor Student workers when assigned to the same tasks.

3. Assist others in IT to support special project implementations.

4. Must be punctual, reliable, and flexibility to work extended or modified hours

Required Qualifications:

Minimum Job Requirements:

Education: High School Graduate/GED Required, bachelor''s degree Preferred.

Experience: Previous IT support experience preferred including customer service, hardware and software installation and configuration.

Specific Skills:

Demonstrable knowledge of computer troubleshooting skills.

Excellent communications skills.

Excellent customer service skills.

Excellent interpersonal/human relations skills.

Ability to work with a diverse workforce and user base.

Excellent organizational and analytical skills.

Specific Knowledge, Licenses, Certifications: Yes. Strong proficiency in MS Windows and Microsoft 365 required. Experience in MacOS and iOS desired. CompTIA A+ certification desired.

Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to touch, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crawl or crouch. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Use of computer screen. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The following of campus specific guidelines for pandemic protocols are required.

Travel (If applicable): No

Supervisory Responsibility (if applicable): No

Working Conditions: General Office conditions but some physical activity will be required with moving technology equipment around campus. May operate university carts/vehicle on occasion. May occasionally be required to cover weekend and non-prime shift hours.

Training: As a University employee you are required to complete all University-specific and/or OSHA related training to fulfill your job duties. Specific training will be conducted online or in person. Employees must complete all trainings required by Benedictine University

Employee Benefits Package:

We are pleased to offer the following benefits to support your health, well-being, and professional growth. Please note that benefits are subject to change and eligibility requirements may apply:

• Health Insurance: Comprehensive medical, dental and vision coverage to support your health needs.
• Disability Insurance: Protection for both short-term and long-term disability.
• Life Insurance: Financial security for your loved ones in case of the unexpected.
• Paid Time Off (PTO): Generous paid vacation, sick leave, and mental health days.
• Retirement Plans: Save for your future with our retirement savings options.
• Mental Health Support: Access to counseling and resources for mental well-being.
• Tuition Reimbursement: Financial support for your education and professional development.
• Financial Wellness Advisors: Personalized advice to help manage and plan your finances.
• Employee Assistance Programs (EAP): Confidential support for personal or work-related challenges.

Benedictine University does not discriminate in its admissions or educational policies, programs or activities; scholarship and loan programs; athletic and other University administered programs or employment practices on the basis of race, creed, color, national origin, sex, sexual orientation, age, disability, military or veteran status, marital status, citizenship, or any other characteristic protected by applicable law. The laws applicable to Benedictine University include constitutional and statutory protections of the University''s rights as a religiously sponsored institution. This policy of equal employment opportunity applies to all employment and personnel practices including, but not limited to, recruiting, hiring, promotion, training and compensation.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The following of campus specific guidelines for pandemic protocols are required.

Benedictine University is an Equal Opportunity Employer.