PDN Scheduler (Experienced)

Houston, TX

1 day ago

Job Description

Role summary 

The Scheduler makes sure every authorized PDN shift in Silver Spring is staffed with the right nurse, on time and within the approved hours. The role builds and maintains nurse schedules, fills call-offs fast, and keeps patients, families and nurses informed. 

This is a senior scheduling role. The ideal candidate has managed a large caseload of home care patients, knows how payer authorizations limit scheduling, and stays calm when shifts fall through at short notice. 

Key responsibilities 

Scheduling and coverage 

Build and maintain weekly and monthly schedules for PDN patients, matching nurses (RNs and LPNs) by skills, availability, location and family preference. 

Fill open shifts, call-offs and last-minute changes quickly; keep a reliable backup and float list. 

Confirm upcoming shifts with nurses and families; follow up on late arrivals and missed visits right away. 

Keep continuity of care by assigning consistent nurses to each patient where possible. 

Track nurse availability, time-off requests and hour limits to avoid overtime and burnout. 

Authorizations and hours 

Schedule only within authorized hours and units for each patient (Medicaid, MCOs, waiver programs, private pay). 

Track units used against authorizations each week; flag over- or under-scheduling to the Client Service Manager. 

Alert intake and the Client Service Manager before authorizations expire or hours change. 

Visit verification and timekeeping 
Monitor Electronic Visit Verification (EVV) clock-ins and clock-outs; resolve missed or late punches the same day. 
Review visit records for accuracy before payroll and billing deadlines. 
Communication and escalation 
Serve as the main scheduling contact for patients, families, nurses and case managers. 
Escalate coverage gaps, complaints and clinical concerns through the escalation matrix within set timeframes. 

Share schedule updates with the clinical team, intake and billing. 
Onboarding support 
Set up new patients and newly hired nurses in the scheduling system and arrange first shifts and introductions. 
Give recruiting regular input on staffing needs by location, shift type and skill. 
Data, compliance and on-call 
Keep patient and nurse details accurate and current in the scheduling system (e.g., HHAeXchange or similar). 
Follow HIPAA, Maryland regulations and payer rules in all scheduling records. 
Take part in the after-hours on-call rotation for urgent scheduling needs. 
Produce daily and weekly reports on open shifts, fill rate, missed visits and authorization use. 
Train and support junior schedulers when needed. 

Requirements

Required 
High school diploma or equivalent. 
3+ years of scheduling experience in home health, private duty nursing or another healthcare setting. 
Experience scheduling to payer authorizations (Medicaid, MCOs or waiver programs). 
Hands-on use of home care scheduling and EVV software (e.g., HHAeXchange, AxisCare, WellSky or similar). 
Working knowledge of HIPAA. 
Strong Microsoft Excel, Outlook and Word skills. 
Preferred 
Associate's or bachelor's degree in healthcare administration, business or a related field. 

Experience with pediatric and adult PDN, including ventilator and trach patients. 
Knowledge of Maryland Medicaid and waiver programs. 
Experience leading or training other schedulers. 
Bilingual (English/Spanish or another language common in Montgomery County). 

Numbers & Facts

Location

Houston, TX

Skills

Billingunmatched
Case Managementunmatched
Certified Case Manager (CCM)unmatched
Customer Service Managementunmatched
English Languageunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Healthcareunmatched
Healthcare Administrationunmatched
High School Diplomaunmatched
Home Careunmatched
Leadershipunmatched
Managed Careunmatched
Medicaidunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multilingualunmatched
Nursingunmatched
On Callunmatched
Onboardingunmatched
Patient Careunmatched
Pediatricsunmatched
Regulationsunmatched
Schedule Developmentunmatched
Spanish Languageunmatched
Staff Requirementsunmatched
Time Managementunmatched
Ventilatorunmatched

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