IDR is seeking a Pega Modernization Lead to join one of our top clients for an onsite opportunity in Dallas, TX. This role involves managing large-scale Pega upgrade programs within the financial services industry, focusing on credit card disputes and collections operations. The position requires overseeing enterprise platform transformation, coordination across various business and technical teams, and ensuring seamless system integrations.
Position Overview for the Pega Modernization Lead:
- Leading end-to-end Pega modernization initiatives, including strategy, planning, testing, and deployment.
- Driving redesign of dispute and collections workflows, incorporating case management, decision logic, and automation.
- Managing integration across digital wallets, card servicing, payment networks, and settlement systems.
- Collaborating with stakeholders to define architecture, ensure compliance, and establish operational resilience.
- Leading organizational change management, training, and user adoption efforts.
Requirements for the Pega Modernization Lead:
- Experience leading Pega upgrades, migrations, or modernization programs within financial services.
- Deep knowledge of transaction processing, chargebacks, dispute resolution, collections, and recoveries.
- Experience designing enterprise dispute and collections workflows, including case management, business rules, routing, and decisioning.
- Experience integrating Pega with payment processors, card servicing platforms, payment networks, and other enterprise applications.
- Bachelor's degree.
- Manager-level consulting, banking, or financial services experience leading large-scale transformation initiatives.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Onsite
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.