PEO Payroll Specialist - Client Service Representative

We are seeking a detail-oriented and service-focused professional to support payroll operations for client organizations in a fast-paced, client-facing environment. In this role, you will help ensure accurate, timely payroll processing while serving as a trusted point of contact for questions related to payroll procedures, deductions, tax withholdings, and general account support. The ideal candidate brings strong communication skills, excellent organization, and a commitment to delivering a positive client experience.

Responsibilities

• Serve as a primary contact for client inquiries related to payroll processing and account support.
• Research and resolve payroll issues with accuracy, urgency, and professionalism.
• Process payroll changes, updates, and adjustments in accordance with established procedures and deadlines.
• Review payroll data for completeness, consistency, and compliance with internal requirements.
• Assist clients with payroll questions involving earnings, deductions, garnishments, and tax-related items.
• Coordinate with internal teams to support issue resolution and improve the client experience.
• Maintain accurate records of client interactions, changes, and case notes.
• Identify opportunities to improve workflows, service quality, and operational efficiency.
• Support month-end, quarter-end, or year-end payroll activities as needed.
• Ensure all work is handled with confidentiality and attention to detail.

Qualifications

• 3+ Years previous experience in payroll, client service, human resources, or a related field.
• Strong understanding of payroll processes and basic employment or tax concepts.
• Excellent written and verbal communication skills.
• High level of accuracy and the ability to manage multiple priorities in a deadline-driven environment.
• Proficiency with payroll software, HRIS systems, or similar business applications.
• Strong problem-solving skills and the ability to handle sensitive information professionally.
• Ability to work independently while contributing effectively to a team.
• Comfortable learning new systems, procedures, and client-specific requirements.

Preferred Qualifications

• Experience supporting multiple client accounts or a multi-state payroll environment.
• Familiarity with payroll tax filings, wage garnishments, and benefits deductions.
• Experience working in a professional employer organization (PEO) or similar service model.
• Knowledge of compliance considerations related to payroll administration.
• CPP - Certified Payroll Professional or FPC - Fundamental Payroll Certification
• Bilingual Fluent Spanish (Eligible for pay differential) 

What We Offer

• A collaborative and supportive team environment.
• Opportunities to build expertise in payroll and client service.
• Meaningful work supporting clients with critical business operations.
• A culture that values accuracy, responsiveness, and continuous improvement.

Benefits:

• 401(k) with matching
• Health insurance
• Dental Insurance
• Vision Insurance
• Health savings account
• Flexible spending accounts
• STD, LTD, GTL
• Paid time off

How to Apply: Please submit your resume and cover letter for consideration. We look forward to hearing from you!

Equal Opportunity Statement

We are committed to providing an inclusive and welcoming workplace for all team members and applicants. Employment decisions are based on qualifications, merit, and business needs.