People AI Lead

30+ days ago

Job Description

Key Responsibilities

AI Orchestration:Develop and execute the strategy for Agentic AI and bots to automate support and streamline routine People Operations.
Service Design:Own the content and design strategy for the Company Intranet and JSM Service Desk, championing a "self-service first" culture.
Process Engineering:Architect and optimize end-to-end workflows—from onboarding to offboarding—to maximize organizational productivity.
Product Roadmap:Act as the functional Product Owner for the People Tech stack, bridging the gap between People Ops needs and technical IT requirements.
Change Management:Lead enterprise-wide AI adoption by training the People team to effectively leverage Generative AI in their daily roles.

Qualifications

Experience:7+ years in People Operations, HR Tech, Talent Strategy, or People Transformation Consulting.
AI Expertise:Demonstrated success implementing AI/LLM solutions specifically within an HR or People Ops environment.
Technical Literacy:Proficient withJira Service Management (JSM)andConfluence; familiarity with low-code/no-code platforms (e.g., Cursor) is highly preferred.
Strategic Frameworks:Strong background inAgile,Human-Centered Design, and formalChange Managementmethodologies.
Analytical Rigor:Expert in process mapping and data-driven decision-making (an I-O Psychology background is a significant plus).
Leadership:Proven ability to manage complex, cross-functional stakeholder relationships and integrate AI tools with enterprise HCM platforms.

Location

San Jose, California

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