People & Culture Assistant Manager

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

1. Position Summary:

Rixos Phu Quoc is seeking a highly organized and people-focused Assistant Manager, People & Culture to support the daily operations of the People & Culture department. The Assistant Manager will be responsible for assisting in compensation & benefits, expatriate documentations, employee engagement, and HR administration, ensuring a seamless and positive experience for all team members. This role plays a key part in supporting a collaborative and high-performing workplace culture in alignment with Rixos standards.

2. Key Responsibilities:

• HR Administration: Maintain accurate employee records, manage HR documentation, and ensure timely data entry in HR systems. Prepare letters, reports, and other HR-related documents.
• Compensation & Benefits: Serve as the primary point of contact for employee C&B inquiries. Manage and resolve issues regarding housing, allowances, insurance, and other welfare schemes to ensure seamless administration and employee satisfaction.
• Expatriate Management: Lead and manage all procedures for foreign employees, including work permits, temporary residence cards (TRC), and visas. Ensure full compliance with local regulations and support international team members efficiently.
• Onboarding & Orientation: Coordinate new hire orientation sessions, prepare induction materials, and ensure a positive and efficient onboarding experience for new team members.
• Employee Engagement: Support and participate in organizing employee engagement activities, events, and recognition programs to enhance workplace morale and satisfaction.
• Payroll Support: Compile and verify attendance, leave, and overtime records. Submit payroll-related data accurately and on time to the payroll team.
• Policy Compliance: Ensure that HR activities comply with company policies and local labor laws. Communicate policies effectively to employees and support their understanding.
• Employee Relations: Serve as a first point of contact for employee inquiries and concerns. Provide support in resolving minor issues and escalate where appropriate.
• Data Reporting: Generate HR reports, track KPIs such as turnover and absenteeism, and assist with HR audits or compliance checks.
• Collaboration: Work closely with the Manager, People & Culture and other departments to ensure the effective implementation of HR initiatives.

3. Working Conditions: Full-time position

• Standard office hours, Monday through Friday
• Occasional need for overtime depending on workload or special events
• On-site role with regular interaction with employees and various departments

Qualifications

Qualifications & Skills: Education: Bachelor's degree in Human Resources Management, Business Administration, Law, Hospitality Management, or a related field.

Experience: Minimum of 3-5 years of progressive HR experience, preferably in a hospitality environment or luxury resort. Prior experience in handling C&B operations and expatriate management (Work Permits/TRC) is highly preferred.

Legal & Policy Knowledge: Strong understanding of local labor laws, social insurance regulations, HR practices and expatriate employment procedures in Vietnam.

Skills:

• Employee Relations & Communication: Strong interpersonal skills with an empathetic and service-oriented mindset to handle employee inquiries and build positive workplace culture.
• Organizational & Detail-Oriented: High level of accuracy in data management, C&B tracking, and compliance documentation.
• Adaptability: Ability to manage multiple operational priorities, handle sensitive situations with high confidentiality, and work efficiently under pressure.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with HR information systems. • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• High level of confidentiality, professionalism, and integrity.
• Initiative and problem-solving skills with a team-oriented mindset.

Additional Information

Your team and working environment:

In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.