Benefits:
Health insurance
Paid time off
401(k)
Job Summary
The People Operations Specialist serves as a key member of the HR & Operations team, supporting both employees and event contractors throughout their engagement with the company. This role focuses on onboarding, benefits administration, employee relations, contractor workforce administration, compliance, HR systems management, performance support, and employee engagement initiatives. The ideal candidate is highly organized, detail-oriented, approachable, and capable of balancing administrative responsibilities with employee and contractor support. This position works closely with department managers, event leadership, and company executives to ensure a positive workforce experience across both retail operations and event staffing programs.
Key Responsibilities
Employee Lifecycle Management
Coordinate and support employee onboarding and offboarding processes
Facilitate new hire orientation and onboarding programs
Maintain accurate employee records and documentation through HR platforms
Support internal transfers, promotions, and organizational changes
Assist with employee status changes and HR system updates
Serve as a point of contact for contractor inquiries related to onboarding, documentation, payroll processes, and company policies.
Benefits Administration
Serve as a primary point of contact for employee benefit inquiries
Assist employees with benefit enrollment and eligibility questions
Coordinate with benefit providers and brokers
Support annual open enrollment processes
Maintain benefits-related documentation and reporting
Employee Relations & Support
Respond to employee questions regarding policies, procedures, and workplace concerns
Assist managers with performance management documentation and processes
Support investigations related to employee concerns when appropriate
Help maintain a positive and professional workplace culture
Partner with leadership to identify employee engagement opportunities
HR Compliance & Administration
Manage employee data within HRIS and payroll systems
Generate HR reports and workforce metrics
Assist with payroll-related employee inquiries
Monitor training completion and compliance requirements
Support process improvement initiatives across HR operations
Recruiting & Talent Support
Assist with job postings and candidate communications
Coordinate interview scheduling and hiring logistics
Support recruiting efforts during periods of growth
Maintain applicant tracking records
Help improve onboarding and candidate experience processes
Qualifications
Required
Strong organizational and time management skills
Excellent written and verbal communication skills
Experience handling confidential information professionally
Proficiency with Microsoft Office Suite and Google Workspace
Ability to work independently in a remote environment
Preferred
Experience with ADP Workforce Now or similar HRIS platforms
Experience supporting multi-location workforces
Knowledge of employment law and HR compliance practices
Experience with benefits administration
SHRM-CP, PHR, or related certification
Experience in retail, e-commerce, logistics, or event-based organizations
Success in This Role
Successful candidates will:
Build trust with employees and managers across the organization
Improve efficiency within HR processes and systems
Maintain high levels of accuracy and confidentiality
Provide responsive and professional employee support
Help create a positive employee experience throughout the organization
Pro-Play Games is an equal employment opportunity employer and does not discriminate against any qualified individual on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law.
This is a remote position.