Per Diem Support Staff (PCN 357)

We all face challenges and transitions in our lives, and when we do, we must be able to count on the strength of community for support. For the people of Los Angeles, Jewish Family Service LA (JFSLA) is that trusted source of support. We are a comprehensive network of services that welcomes individuals and families of all ages and identities to our full spectrum of care. Our highly trained staff and volunteers work closely with individuals and their loved ones to problem-solve and guide them on their paths to safety, security, wellness, and fulfillment.

JFSLA staff share in our mission and work towards our goals with the highest level of responsibility, professionalism, and integrity. JFS demonstrates our commitment to our staff by offering a comprehensive benefits package and a nurturing environment.

JFSLA is committed to cultivating and preserving a culture of inclusion and connectedness. In recruiting for our team, we seek the unique contributions that individuals can bring from all backgrounds. We strive for a diverse team in order to better serve our clients and ensure our excellence as an organization in identifying, designing and delivering solutions.

Be part of our commitment and join our family. For more information on our philosophy and services, please tour our website www.jfsla.org

Under the direct supervision of the West Hollywood Comprehensive Service Center (WHCSC) Program Director, the Per Diem Support Staff member will provide front desk, reception, customer service, translation, and general office support as needed. This position may support services at the WHCSC office and/or the Plummer Park front desk and is intended to help ensure visitors, clients, and callers receive timely, professional, and welcoming assistance.

QUALIFICATIONS:

• 1-year experience in an office environment
• Bilingual in both written and spoken Russian and English highly desired
• Excellent computer skills and experience with Microsoft applications preferred
• Exceptional customer service and communication skills
• Excellent phone presence, etiquette and professionalism
• Communicate effectively and tactfully with persons on all levels (in person, email and phone)
• Outgoing, friendly, and sensitive to the needs of people
• Must be able to multi-task while remaining flexible with attention to detail
• Experience with basic data entry is preferred
• Knowledge of all basic office equipment required
• Must be able to function independently, work effectively with a wide variety of individuals, and maintain confidentiality of client information
• Culturally sensitive and able to work with a multicultural client/customer population
• Must pass a criminal background check (Live Scan fingerprinting) prior to beginning employment

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Greet and direct visitors with a warm welcome
• Manage the front desk reception area, including answering phone calls and assisting visitors, clients, and customers
• Provide reception support and translation assistance at the Plummer Park front desk, as needed
• Receive drop-in visitors and provide general directions, information, and assistance
• Screen visitors, telephone calls, and mail for program staff, giving information where judgment, knowledge, confidentiality, and interpretation of policies and procedures are necessary
• Manage client appointment schedules
• Use the client information management system to enter, update, and maintain accurate client information, as needed
• Remain informed about current WHCSC programs, events, services, and activities
• Familiar with the daily schedule for the entire building provided by the Park Office
• Maintain cooperative working relationships with WHCSC staff, Park Office staff, and community partners
• Provide backup support for WHCSC office support staff when needed
• Other related duties as assigned

This is a per diem position intended to provide coverage on an as-needed basis for employee absences, including sick leave, vacation leave, and other temporary staffing needs. Hours are not guaranteed and will vary based on program and operational requirements.

Jewish Family Service is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

This position reports to WHCSC Program Director