Performance Improvement Specialist

JOB SUMMARY: The Performance Improvement Specialist serves as a highly visible, energetic champion for process improvement and outcomes management, as well as regulatory and standard compliance throughout the organization. The specialist utilizes a data-driven approach to collaboratively evaluate processes and outcomes, develop and/or revise workflows, conduct tests of change, measure results, support implementation of new processes and facilitate sustainment. The role serves as a liaison across disciplines and hierarchy to ensure knowledge, understanding and unwavering focus toward achieving the organizations quality goals. This leader will assess and evaluate continuous regulatory/accreditation readiness and provide on- going support and education at the point of care. The specialist will facilitate and/or lead organizational education related to change management, process improvement strategies and tools and serve as a content expert for interdisciplinary staff. While the goal is to spend a significant amount of time at the point of care, the role also has a component of data collection, record review, systems investigations, data analysis and data presentation. EDUCATION AND RELATED EXPERIENCE: Required: Bachelors degree required. Process Improvement skills such as PDSA, LEAN, Six Sigma, 5 Whys, Value Stream Mapping, Root Cause Analysis, Failure Modes Effects Analysis, Change Management, Appreciative Inquiry. Ability to guide and influence interdisciplinary clinical team and leaders. Excellent written verbal communication skills required. Ability to simultaneously manage multiple initiatives. Ability to lead complex multidisciplinary teams effectively. General knowledge of statistical, improvement analytics and data management. Highly motivated, success oriented, organized and strong work ethic, with ability to work under minimal supervision, build successful relationships, and adapt quickly to changes within the work environment required. Must be a team player and have proven success applying a team approach and ability to work in conjunction with physicians, clinical managers, directors, and front-line staff in a supportive way to troubleshoot and resolve issues. Is able to address difficult situations with tact and diplomacy. Knowledge of electronic medical record systems. Proficient in Windows-based operating software and systems that include MS Word, MS Outlook, MS Excel, and MS PowerPoint. Preferred: Masters degree, Nursing, MPH or related field. Minimum of three years quality improvement and three years acute clinical care experience. Project Management skills/experience, CPHQ.