Performance Improvement Specialist

JOB SUMMARY:

The Performance Improvement Specialist serves as a highly visible, energetic champion for process improvement and outcomes management, as well as regulatory and standard compliance throughout the organization. The specialist utilizes a data-driven approach to collaboratively evaluate processes and outcomes, develop and/or revise workflows, conduct tests of change, measure results, support implementation of new processes and facilitate sustainment. The role serves as a liaison across disciplines and hierarchy to ensure knowledge, understanding and unwavering focus toward achieving the organization’s quality goals. This leader will assess and evaluate continuous regulatory/accreditation readiness and provide on- going support and education at the point of care. The specialist will facilitate and/or lead organizational education related to change management, process improvement strategies and tools and serve as a content expert for interdisciplinary staff. While the goal is to spend a significant amount of time at the point of care, the role also has a component of data collection, record review, systems’ investigations, data analysis and data presentation.

EDUCATION AND RELATED EXPERIENCE:

Required:

• Bachelor’s degree required.
• Process Improvement skills such as PDSA, LEAN, Six Sigma, 5 Whys, Value Stream Mapping, Root Cause Analysis, Failure Modes Effects Analysis, Change Management, Appreciative Inquiry.
• Ability to guide and influence interdisciplinary clinical team and leaders.
• Excellent written & verbal communication skills required.
• Ability to simultaneously manage multiple initiatives.
• Ability to lead complex multidisciplinary teams effectively.
• General knowledge of statistical, improvement analytics and data management.
• Highly motivated, success oriented, organized and strong work ethic, with ability to work under minimal supervision, build successful relationships, and adapt quickly to changes within the work environment required.
• Must be a team player and have proven success applying a team approach and ability to work in conjunction with physicians, clinical managers, directors, and front-line staff in a supportive way to troubleshoot and resolve issues. Is able to address difficult situations with tact and diplomacy.
• Knowledge of electronic medical record systems.
• Proficient in Windows-based operating software and systems that include MS Word, MS Outlook, MS Excel, and MS PowerPoint.

Preferred:

• Master’s degree, Nursing, MPH or related field.
• Minimum of three years quality improvement and three years acute clinical care experience.
• Project Management skills/experience, CPHQ.