Performance Manager- Operations Analysis

Description

Position at Metro-North Railroad

Job Title: Performance Manager- Operations Analysis

Department: Continuous Improvement

MTA Agency: Metro-North Railroad

Primary Location(s): New York, NY

Salary Range: $89,407- $102,000

Regulated/Safety Sensitive: Non-DOT Regulated/Not Safety Sensitive

Union Affiliation: Non-agreement

Closing Date (if applicable): Until Filled

Shift (if applicable):

Title 55-a (yes or no): Not Applicable

Other: Telework eligible

ABOUT THE AGENCY

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities for its employees.

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

JOB SUMMARY

This position is to manage Operations Department analytical processes and systems along with new performance data collection and analysis initiatives for the Operations Department.

DUTIES AND RESPONSIBILITIES

• Participate in efforts required to develop impacts of changes to current standard operations and new initiatives impacting the Operations Department. Includes aggregation of information, review of information with impacted Department(s), structure and execution process assessment, and preparation of presentation document(s) for review by senior management.
• Establish and maintain key performance indicators for Metro-North (both historical and projected). Benchmark operations department processes against other peer commuter railroads.
• Prepare periodic presentations covering analytic review and graphs that will be made by senior management to senior MTA staff, MTA Board Members and CDOT staff.
• Monitor, report, and actively improve the operational performance of the organization, such as OTP, service delivery, and fleet readiness to the Senior Vice President and other senior leaders.
• Assist in the development and validation of systems used to support initiatives; develop reports to track actual results vs goals.
• Develop a cooperative, working relationship with other Operations Department team members; one that will foster the exchange of assistance, if required, to finish assignment(s) on a timely basis.
• Provide hands-on support in process improvement management, data analysis, and project tracking.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

KNOWLEDGE, SKILLS AND ABILITIES

Required:

• Transparent, results oriented, and accountable with strong partnership focus.
• Excellent interpersonal skills and demonstrated ability to communicate with internal and external contacts at all levels.
• Excellent organizational skills, capable of handling several projects at once with little or no supervision while properly prioritizing.
• Selfstarter, self-motivated and reliable performer who can quickly grasp and manage multiple assignments at once with little or no supervision while properly prioritizing.
• Strong analytical skills.
• Ability to handle diverse and conflicting responsibilities in a timely manner.
• Demonstrated ability to effectively influence, facilitate discussions, resolve conflict, and build and manage relationships. Knowledge of conducting successful change management in organizations.
• Ability to conduct presentations to all levels within the organization Excellent listening skills and ability to coach others.
• Inspirational and motivational leader. Work well as part of a team.
• Excellent written and verbal communication skills. Must be customer focused.
• Will have the ability to identify and solve problems in a structured and analytical way.
• Advanced knowledge of analysis and reporting.
• Demonstrated ability to oversee Operations Department reporting processes.
• Familiarity with systems and programs including PeopleSoft, ECR SAFER, Cority, etc., and complex database applications.
• Self-motivated and highly organized with strong analytical, time management and problem-solving skills.
• Effective verbal and written communication skills.
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, Power BI)
• Exceptional interpersonal skills to interact with all levels of the organization.
• Must be able to adjust work schedule to accommodate special projects as necessary, including periodic night shifts and weekend coverage.

The following is/are preferred:

• Masters Degree in a related field.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelors Degree in Arts/Sciences (BA/BS) with a concentration in Business, Computer Science, Transportation or related field. Demonstrated equivalent experience, education and/or technical credentials to include four (4) additional years may be considered in lieu of degree.
• Minimum 3 years of increasingly responsible experience in data analysis to include planning and scheduling, preferably in a transportation environment.

The following is/are preferred:

• Masters degree in Arts/Sciences (MA/MS) with a concentration in Business, Computer Science, Transportation or related field.

LICENSES AND CERTIFICATIONS

Required: None

BENEFITS - Managerial Benefits

Transportation & Financial Benefits

• Commuting Made Easy Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

OTHER INFORMATION

• Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).
• Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.
• Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
• To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.

HOW TO APPLY:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the Careers link located in the footer under the "The MTA" section, then click on See All Open MTA Positions. Search for the desired position, click Apply, and follow the instructions.