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Performance Manager

Axalta Coating Systems

Tallahassee, Florida

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JOB DETAILS
SKILLS
Administrative Skills, Auditing, Automotive Industry, Automotive Sales, Budget Management, Communication Skills, Cost Analysis, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Distribution Channel, Driver's License, Industrial Coating, Inventory Levels, Inventory Management, Maintenance Services, Microsoft Excel, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Organizational Skills, Performance Management, Performance Metrics, Pivot Tables, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Reporting Skills, Salesforce.com, Standard Operating Procedures (SOP), Sustainability, Team Player, Time Management, Willing to Travel, Writing Skills
LOCATION
Tallahassee, Florida
POSTED
1 day ago
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for a Performance Managerto join us in Florida. This is a remote based role in the Florida and requires the ability to travel >50%.

The Performance Manager maintains strong customer satisfaction and retention of Axalta's customers within a territory. Working with a high sense of urgency, the Performance Manager demonstrates ownership and accountability to foster the customer's long-term success by ensuring that all elements of the agreement are delivered.

Key Responsibilities:

  • Acts as primary point of contact for identified customers and builds strong, collaborative relationships.
  • Provides high-level of dedicated customer support with frequent face-to-face visits.
  • Performs shop audits to ensure that Axalta's equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP's) are in compliance.
  • Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management.
  • Manages budget for each center and ensures monthly costs are within allotted parameters.
  • Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained.
  • Identifies and advises on process improvements to alleviate roadblocks facing the customer
  • Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in Salesforce (SFDC) and follows-up on issues in a timely manner.
  • Uses technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers
  • Involves local Axalta teams and engages the appropriate resources for additional support when necessary

Job Requirements: An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.

  • Minimum of 3-5 years of Automotive Refinish industry experience
  • Bachelor's degree preferred but not required
  • Must be willing and able to travel > 50% of the time
  • Valid Driver's License required

Preferred Skills:
  • Strong knowledge of repair shop operations as well as distribution fundamentals
  • Working knowledge of Axalta's core (APL) product lines
  • Strong technical aptitude and problem solving
  • Presents oneself in professional manner to all levels of the customer and internally
  • Disciplined and able to perform effectively in unstructured and autonomous conditions
  • Ability to embrace the culture of both the customer and Axalta
  • Demonstrated effective written and oral communication skills including the ability to write call reports and follow-up/visit summary letters.
  • Competent Office365 skills (Word, Excel, PowerPoint)to create reports, presentations, pivot tables, etc. to provide data-driven recommendations

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We've recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers' products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part

About the Company

A

Axalta Coating Systems

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