Job Description
Essential Functions
- Serves as the primary point of contact for the Development Services Department by responding to public inquiries, providing information on development processes and requirements, and directing customers to appropriate staff.
- Receives, reviews, and processes development, building, planning, zoning, and engineering applications to initiate the City's development review process.
- Assists applicants with completing development and permit applications by explaining submission requirements, required documentation, and application procedures.
- Reviews applications and supporting documents for completeness and verifies that required approvals, professional licenses, and contractor licenses have been obtained.
- Identifies applicable permit and review requirements based on project scope and routes applications to appropriate departments and staff for review.
- Coordinates and schedules inspections for building, zoning, engineering, and development-related projects.
- Coordinates communication between developers, contractors, architects, engineers, the public, and City staff to facilitate the timely processing of applications.
- Issues authorized permits and Certificates of Occupancy in accordance with established procedures.
- Calculates permit and application fees, accepts payments, and processes related transactions.
- Maintains electronic permit files and records, updates digital documentation, and ensures proper retention of development-related records.
- Provides notary services for the public, City officials, and employees.
Knowledge, Skills & Abilities
Knowledge of:
- Operations, services, and activities of the Development Services Department.
- · Building, planning, zoning, and engineering application processes and procedures.
- International Building Code and applicable municipal codes and ordinances.
- City government organization, functions, policies, and administrative procedures.
- General office procedures, practices, equipment, and recordkeeping methods.
- Computer applications, including word processing, spreadsheets, databases, and Microsoft Office programs.
Skill in:
- Providing effective customer service and assisting the public with development-related inquiries.
- Preparing professional records, reports, correspondence, and other written materials.
- Organizing, prioritizing, and coordinating multiple work assignments.
- Operating computers, Microsoft Office applications, and general office equipment.
- Typing accurately and efficiently.
- Maintaining accurate, organized, and complete records and files.
Ability to:
- Communicate clearly and effectively, both orally and in writing.
- Establish and maintain effective working relationships with the public, applicants, contractors, developers, and City employees.
- Explain development application processes, requirements, and procedures to customers.
- Review information and documentation for accuracy and completeness.
- Manage competing priorities while maintaining accuracy and attention to detail.
Minimum Education & Work Experience
- High school diploma or equivalent.
- At least one (1) year of clerical or administrative experience involving extensive public contact.
- Experience in building, planning, zoning, permitting, or the construction industry is preferred.
- Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.
Certifications & Licensure
- Notary Public Certification, or ability to obtain within one (1) year of employment.
- Permit Technician certification issued by the International Code Council (ICC), or ability to obtain within one (1) year of employment.
Work Conditions
Physical Demands
- Frequently sits for extended periods while performing front-desk and computer-related duties.
- Frequently uses hands and fingers to operate a computer, keyboard, telephone, and other office equipment.
- Occasionally stands, walks, bends, and reaches to retrieve files, documents, and office supplies.
- Occasionally lifts and carries office materials, files, and supplies weighing up to 10 pounds.
Environmental Demands
- Works primarily indoors in a climate-controlled office environment at the Development Services front desk.
- Regularly interacts with the public, City employees, contractors, developers, and other visitors in a professional office setting.
- May experience occasional exposure to elevated noise levels associated with public interactions and normal office operations.
- Uses standard office equipment, including computers, telephones, printers, copiers, and other related equipment.
- No routine exposure to hazardous chemicals, extreme weather conditions, or outdoor working environments is expected.
- No special uniforms or personal protective equipment (PPE) are required.
- No routine travel is required.
General Information
This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
The City of Cedar Park provides reasonable accommodations in accordance with applicable laws to enable qualified individuals to perform the essential functions of the position.
EXPECTED HIRING PAY RANGE: $20.58-$25.73