Personal Financial Representative (Personal Banker)

Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collectiv.e compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us: About - Gesa Credit Union

Role Summary:

The Personal Financial Services Representative (PFR) is an entry level position, which assists members by establishing new member relationships, opening consumer deposit accounts, account maintenance, taking credit applications, reviewing credit reports, working through loan documentation, closing loans, and serving as a Notary Public. Additionally, the PFR can fluidly transition between tasks assisting members, and supporting the branch as an MSA and Sr. MSA. The PFR is excellent at deepening member relationships by referring, following up, and contacting members through phone calls and other communication methods.

What You Will Be Doing:

• Provide exceptional member service to all whom we serve.
• Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Escalates more complex and sensitive member concerns to senior team members and leadership.
• Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members. Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures.
• Offer appropriate products and/or services to deepen member relationships and refer to other team members as appropriate.
• Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships.
• Ensure branch equipment is always working properly and escalates non-repairable issues to leadership.
• Assist non-members with establishing membership.
• Accurately take consumer lending applications.
• Review credit reports for concerns and obtains approvals and submit loan documentation.
• Close loans and effectively communicates with members regarding the next steps.
• Discusses IRAs and HSAs with members and non-members and meets predetermined goals.
• Process international and domestic requests.
• Acts as a Notary Public and performs notarial services in accordance with state regulations and credit union policies.
• Observe and monitor cash activity to ensure the branch and team members are following established cash limits.
• Opens consumer deposit accounts and performs consumer account maintenance.
• Places cash and supply orders, balances vault cash, and maintains ATMs.
• Review and process overrides/approvals within authority while minimizing risk.
• Mentor and help train new Member Service Associates (MSAs)
• Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports.
• Fluidly transition between tasks as an MSA or Sr. MSA.
• Perform transactions and service requests on member accounts in an accurate and timely manner.
• Accurately follow all cash handling procedures and balance your cash drawer at the end of every day.
• Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
• Assist members with Digital Banking enrollment, navigation, resets, and maintenance.
• Assist members with complex and sensitive fraud disputes.

About You:

• Professional written and verbal communication.

• Make sound decisions that minimizes risk in a timely manner.

• Ability to ask open-end and clarifying questions to understand member needs and deepen relationships.

• Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership.

• Respect and support all areas of diversity in the workplace and our membership.

• Complete assigned training programs in timely and accurate manner.

• Participate in and support a team environment.

• Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work.

• Exercises the utmost discretion and sensitivity when assisting with member transactions.