Personal Injury Case Manager Assistant Houston, TX
Client-Focused | Personal Injury | Case Management Support
A growing
Houston-based personal injury law firm is seeking a highly organized and compassionate
Case Manager Assistant to support the case management team in handling client files from
initial intake through resolution.
This is a highly client-focused role that touches nearly every aspect of a personal injury case. The ideal candidate is someone who genuinely enjoys helping people, communicates exceptionally well, and takes pride in making every client feel
heard, informed, and taken care of throughout the legal process.
If you are organized, proactive, personable, and thrive in a fast-paced environment, this is an excellent opportunity to join a team where
client service is truly a priority.
Key Responsibilities
Assist with new client intake, gathering necessary information and establishing new case files
File and manage insurance claims from the beginning of representation
Assist with property damage claims, including coordinating vehicle repairs, rental cars, and total-loss claims
Request, obtain, and follow up on medical records and bills from healthcare providers
Assist Case Managers and Attorneys with day-to-day case-related administrative and legal tasks
Serve as a key point of contact for clients, providing responsive, professional, and compassionate customer service
Proactively communicate with clients and keep them informed about the status and progress of their cases
Follow up with insurance companies, medical providers, and other third parties as needed
Maintain accurate, organized, and up-to-date client files and case records
Track outstanding items, follow-ups, and deadlines to help keep cases moving forward
Assist with additional administrative and case-management responsibilities as needed
Qualifications
Client-first mindset with a genuine passion for helping and taking care of clients
Prior experience in a personal injury law firm, insurance, legal support, or customer service environment preferred
Excellent written and verbal communication skills
Highly organized with exceptional attention to detail
Ability to manage multiple priorities and a high volume of files in a fast-paced environment
Strong follow-up skills and ability to take initiative
Professional, personable, and dependable
Comfortable learning and working with case management systems and office software
Ability to work effectively as part of a collaborative team
What Makes This Opportunity Stand Out
This is more than an administrative position the
Case Manager Assistant plays an important role in the client experience. The right person will have the opportunity to make a meaningful impact by helping injured clients navigate the legal process while supporting the team behind the scenes.
If you're someone who is
organized, proactive, compassionate, and genuinely enjoys helping people, we'd love to hear from you.
HOUGW34