Personal Lines Account Manager

Welcome to Richard R. Green Insurance Agency Inc, a cornerstone of the Monson community. We believe that insurance is about more than just paperwork; it is about protecting the things that matter most to our neighbors and friends. When you join our team, you are not just an employee filling a seat; you are a vital partner in our mission to provide peace of mind to the families we serve. Our office culture is warm, supportive, and built on the idea that when we help each other, we do our best work for our clients. We are looking for a dedicated Personal Lines Account Manager to help us maintain the high standard of care our community expects. You will be the friendly voice on the phone and the steady hand guiding our clients through their insurance needs. If you enjoy building lasting relationships and take pride in doing a job well, we would love for you to grow your career with us here in Monson.

Salary Range: $55000.00 - $65000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Tuition Reimbursement

Mon-Fri Schedule

Retirement Plan

Bonus Opportunities

Paid on Renewals

Work-Life Balance

Paid Holidays Off

401(k) Plan

Professional Development

Professional Work Environment

Continuing Education Opportunities

Team Building Activities

Equipment Provided

Office Snacks & Coffee

Responsibilities

Act as the primary point of contact for our existing clients, answering questions regarding their coverage and policy changes.

Review client accounts annually to ensure coverages remain appropriate for their evolving lifestyles.

Process policy endorsements, renewals, and billing inquiries with precision and care.

Support the agency producers by preparing quotes and gathering necessary underwriting information.

Document all client interactions accurately within our internal software systems.

Collaborate with our small, tight-knit team to resolve complex client concerns and claims issues.

Active Massachusetts Property & Casualty Insurance License.

Three or more years of experience managing personal lines insurance accounts.

Strong proficiency in Agency Management Systems.

Deep understanding of homeowners and automobile insurance coverages.

Clear and professional written and verbal communication skills.

Ability to manage multiple priorities in an office setting.