Personal Lines Producer

 Job Description: Personal Lines Sales Executive

Job Summary

The Personal Lines Sales Executive delivers tailored personal lines insurance solutions to clients. In this role, you will win new business, round out and upsell existing accounts, and advise clients on their coverage options. You will make sure every client gets the best value for their coverage and that their needs and concerns are addressed.

Essential Functions/Duties

The essential functions include, but are not limited to, the following.

Sales and business development

• Seek new business by developing leads and prospects through marketing initiatives, centers of influence, and referrals.
• Respond to all inquiries received by phone, walk-in, or referral with personalized service.
• Handle all sales that are not Producer-generated.
• Assess and prequalify prospects for insurability and risk quality before advancing their applications.
• Create compelling insurance proposals and deliver professional sales presentations to prospective and existing clients.

Account management and advising

• Work with existing clients to round out and upsell their accounts so they are fully protected.
• Analyze clients' current policies and exposures, and recommend suitable insurance programs in line with agency guidelines.
• Identify client exposures, explain relevant coverages and exclusions, and suggest practical ways to reduce risk.
• Advise clients on the benefits of program offerings for group policies, and make sure they understand their coverage.
• Educate clients on agency payment expectations, cancellation procedures, and general policy terms.
• Refer clients to other departments, such as commercial lines or financial services, when additional coverages or services are appropriate.

Administration

• Complete and submit applications, supporting documentation, and related information to the appropriate insurance markets.
• Record all client information and interactions accurately in EPIC, following agency standards and guidelines.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills and Abilities

• Comprehensive knowledge of personal lines insurance products, including coverages, policies, and procedures.
• Experience building client relationships and tailoring insurance solutions to unique client needs.
• Empathetic, responsive service to clients and colleagues, with a habit of looking for ways to improve the client experience.
• Ability to spot opportunities to improve processes and implement practical solutions that streamline workflow.
• Excellent written and verbal communication skills, with the ability to explain information clearly and transparently.
• Collaborative approach to teamwork, sharing insights and contributing to shared goals.
• Strong attention to detail, organization, and project management.
• Strong critical thinking skills to analyze complex client scenarios and develop solutions.
• Proficiency with the agency management system, Microsoft Office Suite, and other client management and communication tools.
• Commitment to staying current on industry trends, regulations, and best practices.
• Adherence to ethical standards and confidentiality when handling sensitive client and employee information.

Education and Experience

Required

• 3 or more years of experience in sales, account management, or customer service.
• High school diploma or GED.
• Massachusetts Property and Casualty Insurance License.

Preferred

• Experience in the property and casualty insurance industry, specifically in personal lines account management or sales.
• [Degree, e.g. bachelor's in business, insurance, or a similar field. The original text was cut off here, so please confirm.]
• Insurance designations such as CIC, AU, or CPCU.

Supervisory Responsibilities and Travel

This position has no supervisory responsibilities.

Travel to meet with clients during the week is expected. [Requirement missing from the original text, e.g. a valid driver's license, plus reliable transportation. Please confirm.]

Work Environment and Physical Demands

This position can be performed remotely, on a hybrid schedule, or full time in the office. The environment is professional, collaborative, and client-focused, with the equipment, technology, and software needed to do the job. Noise levels range from low to moderate. Demands can shift, such as urgent client requests or extra support for colleagues during peak periods.

The role is mostly office-based, with the following physical demands:

• Driving: Time spent driving to client meetings.
• Sitting: A significant part of the day at a desk, using a computer, handling paperwork, and communicating with clients and co-workers.
• Standing and walking: Occasional, for in-person meetings and moving around the office.
• Typing and writing: Frequent typing, data entry, and documentation.
• Lifting and carrying: Occasionally lifting and carrying files, documents, and supplies weighing up to 10 pounds.
• Telephone and communication: Significant phone contact with clients, carriers, and team members, requiring clear verbal communication.
• Vision and hearing: Reading documents, analyzing data, and viewing computer screens for extended periods, plus good hearing for phone and in-person conversations.
• Multitasking and time management: Managing several tasks at once and prioritizing to meet client needs and deadlines.

Other Duties

This job description describes the general nature and level of the work performed by employees in this role. It is not an exhaustive list of all duties, tasks, and responsibilities. Employees may be asked to perform duties not listed here, and management may amend responsibilities as business needs require.

EEO Statement

Patriot Growth Insurance Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by federal, state, or local law. This policy applies to all employment practices, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training.