Personal Lines Underwriting Manager

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Personal Lines Underwriting team is currently seeking a Underwriting Manager in our Worcester, MA or Howell, MI location.

This is a full time, exempt role. This role is a hybrid opportunity.

POSITION OVERVIEW

Under limited supervision and with significant independent judgment, supervises and coordinates the activities of personal lines underwriting staff to facilitate the growth and profitability of personal lines business.

IN THIS ROLE YOU WILL:

• Ensures the profitability and growth of personal lines business, including:
• Supervises the underwriting function to ensure timely decision making, proper risk selection, pricing, and monitoring of business.
• Works with staff to build and maintain agency relationships
• Reviews complex underwriting inquiries and reviews and approves risks beyond the authority of staff.
• Works collaboratively with the field marketing function to facilitate the resolution of service and other issues between the agency and the company. Attend weekly/monthly calls with field and senior leadership.
• Oversees the handling of customer inquiries and complaints.
• Demonstrates strong negotiation skills with internal and external customers
• Ensures adherence to underwriting policies, guidelines and procedures.
• Collaborates with peers to assess the demand and ensure proper alignment of resources across PL Underwriting to successfully meet department performance objectives.
• Recommends and communicates goals. Develops underwriting team members to ensure the achievement of required results.
• Develops, recommends and implements risk management plans and procedures locally and assists in implementation/recommendations countrywide.
• Prepares and/or reviews performance appraisals. Conducts performance review meetings and may recommend and/or implement employment actions.
• Participates in quality review and corporate audits; translates and implements best practices to build strong underwriting acumen.
• Identifies key issues and communicate to the proper audience in an appropriate and timely manner.
• May serve as a contributing member or leader of project team(s), coordinating resources to ensure achievement of project goals.
• Responsible for motivating team members to support initiatives and projects.
• Performs other duties as assigned.

KEY MEASURES OF SUCCESS:

• Provides feedback to improve department performance through introducing new ideas, processes and workflows
• Promotes a collaborative team environment that supports customer service excellence in conjunction with solid risk management
• Achieve service, production and quality goals for all underwriting transactions
• Maintain understanding of state strategies and align actions to achieve state goals
• Have a profitable growth mindset, able to manage assigned portfolio to ensure we have an appropriate business mix and maintaining a profitable book of business that aligns with the organization's goals.
• Consistently review production results, while being creative and disciplined in identifying potential efficiencies in workflows and processes.
• Hire and develop talent while encouraging and cultivating a growth mindset environment for your team

WHAT YOU NEED TO APPLY:

• Bachelor's degree with 3 to 6 years underwriting experience. Prior supervisory or team lead experience preferred.
• Able to understand and articulate Personal Lines underwriting in a way that drives and achieves team(s) results. Possess advanced risk management knowledge combined with the ability to teach others.
• Strong people management skills, effective at coaching and supporting their team's professional development. Serves as a role model in building effective relationships.
• Excellent communicator; communicates frequently in a clear, concise manner
• Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations
• Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
• Anticipates needs of the customer and takes a proactive approach to ensure they are met.
• Able to multi-task and reprioritize; Able to maintain focus and accountability in ambiguous situations.
• Must work independently and make decisions that affect the workflow, staffing and day to day operations of the area.

CAREER DEVELOPMENT:

It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.