Personal Yacht Concierge, Inside Sales

Our client is an award-winning luxury cruise line with one of the most loyal guest followings in travel. Their small yachts carry only a hundred or so guests, and every voyage is built around personal service and attention to detail. Guests come back again and again, and a new office is opening in West Palm Beach.

They are hiring a Personal Yacht Concierge to help guests, both returning and new, choose the voyage that fits how they want to travel. This is a full-time, office-based inside sales role for someone who is relationship-driven, service-minded and motivated by results.

Location

This role is based in the West Palm Beach office.

Compensation

$40,000 base salary plus uncapped commission.

What you will do

• Reach out to past guests and new prospects to introduce and recommend voyages
• Guide each guest through a personal discovery conversation to match them with the right itinerary
• Handle inbound phone and email inquiries quickly and with real care
• Build lasting relationships through thoughtful follow-up before and after booking
• Deliver a seamless, high-touch experience from first call to sailing
• Know the yachts, itineraries, destinations and onboard experience inside and out
• Stay current on offers, campaigns and new voyage releases
• Meet or exceed your individual sales and service goals

What we are looking for

• 2 to 3 years of sales experience, ideally in luxury, hospitality or travel
• A polished, warm phone presence that fits a luxury brand
• A natural communicator who enjoys building relationships
• Strong ownership, accountability and follow-through
• A consultative style that still keeps an eye on the sales goal
• Genuine love for travel and luxury experiences
• Comfort with Microsoft Office and CRM systems; Seaware or Seaweb experience is a plus
• Authorization to work in the US without sponsorship

Why people take this job

You get to sell something guests genuinely love, and spend your day helping people plan trips they will talk about for years. Commission is uncapped, so your results show up directly in your pay.

Benefits

• Medical, dental and vision insurance
• Short- and long-term disability, life and long-term care coverage
• Paid time off, including vacation, sick and personal days, company holidays, floating holidays and bereavement leave
• 401(k)-style retirement plan
• Two weeks of complimentary travel for you and a companion, per year
• Friends and family travel rates after six months of employment