Job Overview:
Pay Range: $28hr - $29hr
Requirement/Must Have:
- 4-6 years in HR higher ed operations, shared services, or higher education administration.
- Proficiency with HRIS or enterprise systems; strong Excel/Google Sheets skills.
- Proven accuracy and attention to detail; ability to follow established procedures.
- Customer service orientation; clear written and verbal communication.
- Ability to manage multiple priorities in a fast-paced environment.
Responsibilities:
- Manage shared inboxes and action/ticket queues; triage, route, and resolve standard cases within defined SLAs.
- Provide first-level response to routine HR questions from campus HR teams.
- Review active job postings to identify compliance or quality issues; coordinate revisions with campus partners or escalate systemic concerns to leadership. Track trends to inform analysis and targeted campus training needs.
- Respond to basic inquiries related to background verification processes, in alignment with established protocols.
- Maintain and update designated SharePoint sites to ensure accuracy, version control, and accessibility of HR operational materials.
- Maintain operational SOPs, templates, and quick reference guides; coordinate updates as processes evolve approaching cutover.
- Provide additional operational coverage during UAT, cutover, while SMEs focus on project tasks.
Nice to Have:
- Workday experience (reports, business processes, training support).
- Standard schedule with occasional peak period overtime (UAT, cutover).
Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.