Pet Care Training & Operations Coordinator

Pet Care Training & Operations Coordinator

Waltham, MA and Surrounding Communities

Part-Time with expected hours: 20-25 hours per week

Schedule: Sundays through Thursdays

Pay: $20-$23 per hour

About Us

Pawsitive Dawg Walking and Pet Sitting has been providing professional, individualized pet care since 2012. We specialize in solo dog walks, pet sitting, and force-free, fear-free care throughout Waltham, Watertown, Belmont, and parts of Newton.

We're looking for an experienced dog walking professional with administrative experience who enjoys working with animals, supporting team members, and helping daily operations run smoothly.

About the Position

This is a unique part-time opportunity for someone who loves working directly with animals but also enjoys training others, staying organized, and supporting business operations.

Approximately 70% of your working time will be spent providing hands-on pet care and field training, while the remaining 30% will focus on administrative and operational support.

You'll work closely with our leadership team to help train pet care professionals, maintain our high standards of care, assist with scheduling, and support client and team communications.

This position is ideal for someone who already has professional dog walking and administrative experience and is looking to use both skill sets in a supportive, team-oriented environment.

Schedule & Availability

This is a part-time position with approximately 20-25 hours of work per week. Weekly hours may vary based on client needs and operational demands and are not guaranteed.

Candidates must be available during the following times:

Monday through Thursday: 9:00 AM to 2:00 PM

Sunday: 1:00 PM to 8:30 PM

Availability during these time blocks is required, although employees may not be scheduled to work every hour.

Key Responsibilities

Pet Care & Team Training (Approximately 70%)

Provide professional solo dog walking and pet sitting services.

Train and mentor new team members through hands-on instruction, shadowing, and demonstrations.

Reinforce safe, force-free, fear-free pet handling practices.

Observe team members in the field and provide constructive feedback.

Document training progress and communicate observations to management.

Help ensure team members consistently follow company policies, safety procedures, and pet care standards.

Assist with new client meet and greets and pet care introductions as needed.

Administrative & Operations Support (Approximately 30%)

Assist with scheduling, coordinating coverage, and adjusting daily assignments.

Monitor and respond to routine client and team communications.

Maintain accurate client profiles, pet care instructions, and internal records.

Support onboarding, training documentation, and administrative projects.

Assist with daily operational tasks, follow-ups, and recordkeeping.

Provide administrative coverage when other leadership team members are unavailable.

Identify situations requiring management attention and communicate them promptly.

Required Qualifications

Minimum of 3 years of paid, professional dog walking experience.

Previous professional administrative experience, including scheduling, recordkeeping, client communications, or office coordination.

Experience safely handling dogs of various sizes, temperaments, and behavioral needs.

Strong organizational skills, attention to detail, and ability to prioritize responsibilities.

Excellent written and verbal communication skills.

Comfortable using computers, spreadsheets, scheduling software, and digital communication tools.

Ability to work independently, exercise sound judgment, and adapt to changing priorities.

Reliable transportation and a valid driver's license.

Ability to perform the physical requirements of professional dog walking, including extended periods of walking outdoors in varying weather conditions, with or without reasonable accommodation.

Commitment to positive, force-free pet care methods.

Availability during all required scheduling windows.

Preferred Qualifications

Experience training, mentoring, or supervising employees.

Previous experience working for a professional pet care company.

Familiarity with Google Workspace or pet care management software.

Fear Free certification or additional professional pet care education.

Experience coordinating schedules or providing customer service in a fast-paced environment.

Compensation & Opportunities

$20/hour during initial training.

$21-$23/hour following successful completion of training, based on experience and qualifications.

Approximately 20-25 working hours per week, depending on business needs.

Combination of hands-on pet care, training, and administrative responsibilities.

Opportunities for ongoing professional development and growth.

Who Will Succeed in This Role?

Our ideal candidate is an experienced professional dog walker who enjoys helping others succeed and has the administrative skills to support a growing pet care company.

You're comfortable transitioning between caring for pets, training team members, communicating with clients, and handling administrative responsibilities.

You take initiative, communicate proactively, pay attention to details, and understand the importance of teamwork, accountability, and providing exceptional pet care.

Most importantly, you believe that pets deserve compassionate, individualized care and that a strong team is essential to delivering an exceptional client experience.

If you're looking for a position where you can combine your professional dog walking experience with your administrative and training skills, we'd love to hear from you!