Job Title: Pharmacy Coordinator
Job Duration: 2.5 Months (Possible Extensions)
Work Location: Remote Eastern Time (ET), Kentucky
Work Schedule: Monday Friday, 8:00 AM 5:00 PM ET
Pay Range: XXXXXXXXXXX - XXXXXXXXXXX Per hr. on w2.
Business Area: Medicare / Health Plan Operations
Job Summary
We are seeking three detail-oriented and member-focused Pharmacy Coordinators for a temporary assignment supporting pharmacy quality initiatives. The primary objective of this role is to help close medication adherence gaps by coordinating with health plan members, healthcare providers, and pharmacies to encourage timely prescription refills and improve medication adherence.
The ideal candidate will have pharmacy experience, knowledge of medications, strong communication skills, and the ability to manage call lists and track outcomes using Microsoft Excel spreadsheets.
This is a remote, phone-based position focused on member outreach, pharmacy coordination, medication adherence, and accurate documentation.
Key Responsibilities
- Review daily call lists and prioritize members based on medication adherence needs.
- Contact health plan members by phone to discuss medication adherence and encourage timely prescription refills.
- Coordinate with members, healthcare providers, and pharmacies to address prescription refill needs and support medication adherence.
- Communicate professionally and clearly with members and pharmacy personnel regarding medications and prescription fills.
- Identify barriers to medication adherence and help coordinate appropriate follow-up.
- Maintain accurate Excel spreadsheets to track assigned members, outreach attempts, call outcomes, and progress.
- Document whether members were successfully contacted and record the results of each interaction.
- Monitor subsequent medication fills and track progress toward closing identified quality care gaps.
- Maintain organized records and ensure timely follow-up on outstanding cases.
- Meet productivity and performance expectations related to call volume, successful outreach, documentation accuracy, and medication fills.
- Handle member information professionally and follow applicable privacy and compliance requirements.
Required Qualifications
- High School Diploma or equivalent.
- Current Pharmacy Technician license, as required for the position.
- At least 2 years of relevant pharmacy or related experience.
- Strong verbal communication and telephone customer service skills.
- Knowledge of medications, prescription refills, and pharmacy workflows.
- Experience working with pharmacies and/or discussing medication-related matters with members.
- Proficiency in Microsoft Excel, including manipulating spreadsheets, reviewing data, and tracking call outcomes.
- Strong organizational skills and attention to detail.
- Ability to manage daily call lists, prioritize tasks, and maintain accurate documentation.
- Ability to work independently in a remote environment.
- Comfortable communicating with members and pharmacy personnel by telephone.
Preferred Qualifications
- Experience in pharmacy operations, pharmacy coordination, or medication adherence programs.
- Experience supporting Medicare or other health plan members.
- Familiarity with healthcare quality initiatives and medication adherence outreach.
- Experience with member services, prescription refill coordination, or pharmacy-related call center operations.
Performance Expectations
Performance will be evaluated based on:
- Number of outbound calls completed.
- Successful member contact rates.
- Number of subsequent medication fills.
- Progress toward closing medication adherence and quality care gaps.
- Accuracy and completeness of spreadsheet tracking and call documentation.
- Quality of communication with members and pharmacies.
Work Environment and Schedule
- Fully remote position restricted to the specified Eastern Time schedule and Kentucky sourcing requirements.
- Monday through Friday, 8:00 AM 5:00 PM Eastern Time.
- No overtime required.
- Primarily telephone-based member outreach; no in-person member visits are required.
- The initial assignment is 11 weeks, with the possibility of extension based on business needs and approval.
Ideal Candidate Profile
The ideal candidate is a licensed Pharmacy Technician or an experienced pharmacy professional who combines medication knowledge with strong telephone communication skills. They should be comfortable speaking with members and pharmacies, encouraging prescription adherence, managing Excel-based tracking sheets, and working toward measurable outreach and medication-fill goals