Pharmacy Manager (Full-time)

Responsibilities:

• Exemplifies in his / her action principles of collegiality and collaboration at all times Effectively manages and efficiently uses all resources Balances priorities
• Recommends short term goals and some long-term goals in alignment with department strategic plans Creates and maintains a culture of safety and engagement Maintains competency as a clinical pharmacist in areas of responsibility Performs staff pharmacist duties when necessary
• Sustains professional competence and promotes self-development 
•  Patient Care and Satisfaction: Communicates with patients and family members in a friendly, caring and informative manner.
•  Preserves confidentiality, privacy and dignity of patients and visitors, according to policy. Acts as a consultant to the patient family and multidisciplinary staff.
• Responds with empathy to patient, families and other staff members. 
•  Coordinates patient care and facilitates communication between various health team services and members and the patient.
• Performs interventions specific to assigned patient population.
• Employees Satisfaction: Regularly meets with staff to improve communication and to build productive relationships.
• Continuously communicates to staff the importance of patient satisfaction, quality of care, and sound financial performance and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.
• Analyze employee satisfaction data and identify opportunities for improvement.
•  Collaborate with staff to develop action plans. Implement and follow through with action plans.
• Manage and eliminate process workarounds.
• Focus energy on collaboration and not blame
• Establish/update processes and work practices for the unit/department: Manage and eliminate process workarounds by appropriately and consistently sharing with organizational partners the issues, which require their attention.
• Analyze data and information on a quarterly basis and identify opportunities for improvement.
• Share data with staff and mutually identify opportunities for improvement within the department’s span of influence. Collaborate with the staff to develop action plans for improvement.
• Implement and follow through with action plan.
• Manage team and individual performance in alignment with the UPHS vision of service excellence
• Drive patient and client loyalty by ensuring staff under your supervision understand the UPHS commitment to service, their own work processes, and have the necessary skills to meet service expectations.
• Focus energies on collaborating in problem resolution rather than finding blame.
• Manage patient/client complaints and provide timely follow up to ensure satisfaction.
• Ensure that staff understand and demonstrate service recovery commitment. 
•  Internal Partnerships: Works with other clinical and entity leadership in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth. 
• Sets standards and drives operational integration of programs by ensuring alignment of communication to various leadership. 
•  Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
•  Other duties as assigned to support the unit, department, entity, and health system organization

Credentials:

• Pharmacist (Required)
• Pharmacist License with the NJ Board of Pharmacy Any board certification related to area of responsibility preferred

Education or Equivalent Experience:

• Bachelor of Arts or Science (Required)

•  Bachelor's of science OR PharmD
•  3-5 years of retail/ hospital outpatient pharmacy experience
•  Prior leadership experience as a lead or senior pharmacist preferred •PGY1/ PGY2 residency in area of responsibility