Pharmacy Process Improvement Lead

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Our Pharmacy Process Improvement Lead serves as a strategic partner to the Chief Pharmacy Officer and pharmacy executive leadership team, driving the execution of enterprise pharmacy priorities across quality, safety, clinical outcomes, operational performance, regulatory readiness, and financial stewardship.

This role provides centralized leadership for Pharmacy''s strategic portfolio, ensuring initiatives are aligned with organizational priorities, governed effectively, measured consistently, and translated into measurable enterprise results. The position serves as the primary program management resource supporting pharmacy transformation across the continuum of care and advancing Mass General Brigham''s vision of becoming a highly reliable, outcomes-driven pharmacy enterprise.

Success will be demonstrated through measurable improvements in medication safety, clinical outcomes, medication access, care transitions, operational performance, stewardship, workforce effectiveness, and achievement of nationally recognized professional practice excellence standards.

Position Summary

Reporting to the Chief Pharmacy Officer, this position leads enterprise-wide strategic initiatives that improve medication-related outcomes, advance pharmacy practice, and strengthen organizational performance.

The role partners with pharmacy leaders, operational teams, clinicians, and executive stakeholders to establish governance structures, monitor performance, coordinate complex initiatives, and drive execution of high-priority enterprise programs. Responsibilities span project and portfolio management, strategic planning, performance measurement, executive reporting, accreditation readiness, and continuous improvement.

This position serves as a key advisor and facilitator, ensuring that pharmacy initiatives deliver measurable value while supporting enterprise goals related to patient safety, quality, access, operational excellence, workforce development, and financial sustainability.

Primary Responsibilities

Portfolio Management

• Supports the execution of the enterprise pharmacy strategic roadmap and transformation initiatives.
• Establish governance structures, project plans, milestones, risks, and performance metrics for strategic programs.
• Coordinate cross-functional efforts across all pharmacy programs.

Performance Measurement & Analytics

• Develop and maintain enterprise pharmacy scorecards, dashboards, and executive reporting.
• Monitor key performance indicators related to medication safety, clinical outcomes, access, stewardship, quality, operational performance, and financial results.
• Identify opportunities for improvement and support data-driven decision-making.

Quality, Safety & Outcomes

• Support initiatives that reduce medication-related harm and improve patient outcomes.
• Coordinate enterprise efforts related to medication safety, high-harm medications, transitions of care, and pharmacy quality programs.
• Driving adoption of continuous improvement methodologies and facilitating cross-functional collaboration to improve quality, operational efficiency, patient outcomes, and financial performance.

Accreditation & Professional Practice Excellence

• Coordinate enterprise readiness activities supporting regulatory, accreditation, and professional practice standards.
• Lead planning and implementation activities associated with achievement and maintenance of ASHP Center of Excellence designation and other nationally recognized programs.
• Partner with pharmacy leaders to advance best practices, workforce development, and professional practice excellence.

Executive & Stakeholder Engagement

• Prepare executive-level presentations, strategic updates, and performance reports.
• Facilitate leadership meetings, governance committees, and enterprise workgroups.
• Serve as a liaison between pharmacy leadership and key organizational stakeholders.

Impact

This role provides critical infrastructure to support the continued transformation of Mass General Brigham Pharmacy into a unified, high-performing enterprise. Through strategic execution, performance management, and operational coordination, the position enables the organization to improve patient outcomes, reduce variation, strengthen compliance, optimize resource utilization, and accelerate achievement of enterprise pharmacy priorities.

Qualifications

Education

• Bachelor's Degree Healthcare Administration required
• Bachelor's Degree Business required
• Bachelor's Degree Related Field of Study required
• Master's Degree Related Field of Study preferred
• Experience can be accepted in lieu of a degree

Experience

• 5-7 years experience in process improvement or quality management required
• 3-5 years Leadership experience required
• 3-5 years experience within a healthcare setting preferred

Knowledge, Skills and Abilities

• • Expertise in process improvement methodologies, such as Lean or Six Sigma.
• • Strong analytical skills with experience in workflow analysis and optimization.
• • Excellent communication and collaboration skills to work across departments.
• • Ability to manage multiple projects and prioritize tasks effectively.
• • Proficiency in data analysis and performance metrics evaluation.
• • Adaptability to evolving needs and challenges within a dynamic healthcare environment.

Working Model

• Hybrid - 2-4 days onsite per month at Assembly Row or any of our Pharmacy locations
• 8am-430pm ET Monday - Friday required
• A quiet, secure, compliant workspace is required for remote workdays, and will be viewed and confirmed via Microsoft Teams Video on day 1 for all remote hires
• HR will ensure that candidates have a HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others)

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$99,465.60 - $144,643.20/Annual

Grade

8

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.