This employee works in both clerical and distribution roles as needed.
Responsible for obtaining complete and accurate documentation for prescription fulfillment and billing
Communicates with customers for the purposes of answering questions and refilling medications and/or supplies
Responsible for timely and accurate preparation and processing of customer orders
Medical Clerical Duties
Reviews and enters Confirmation of Orders, medical documentation to fulfill dispensing RXs and Billing RXs for pharmacy and Medicare
Generates accurate Confirmation of Orders to be faxed to providers for approval
Communicates with providers the required documentation needed to complete an order
Performs daily followup with providers for required documentation
Communicates with customers via inbound and outbound manual and/or automated calls
Enters customer orders
Verifies and updates demographic information such as address and telephone number, as well as document information
Troubleshoot issues with customers account such as tracking packages, prescription questions
Distribution/Shipping Duties
Prepares box stock for use by operation of box taping machine or by hand taping of boxes
Views customer orders in computerized order system
Pulls and packages appropriate equipment and/or medications to fill order
Affixes proper prescription and barcode labels to medication boxes, handwrites any special instructions (i.e. signature required, UPS only, etc.) on the barcode label and forwards the filled order to the pharmacist for verification prior to shipment
Stocks work stations with appropriate supplies and product/equipment
Prepares packages for shipment using computerized shipping systems by creating and affixing accurate shipping labels, sorting the packages by carrier and stacking them in the appropriate area for pickup by the designated carrier
Maintains safe and clean work environment by keeping shelves, shipping supply area, and work stations neat
May operate forklift and/or pallet jack
Strong verbal and written communication
Able to use both computer and phone to provide this communication
Ability to hold state Pharmacy Technician License as required in state of jurisdiction
When required, must be able to pass a medical clearance and fit test for personal protective equipment ("PPE")
Education and Experience:
Graduate from an accredited high school or equivalent
Minimum of one-year clerical/office experience
Education to meet state licensure requirements as directed by state of jurisdiction
Physical Demands:
The employee must occasionally lift and/or move up to 25 pounds.