The Pharmacy Technician I provides front-line customer support to members, pharmacies, and prescribers. The role handles pharmacy benefit inquiries, formulary and prior authorization questions, and ensures accurate documentation while meeting productivity and quality standards.
Responsibilities:
Handle inbound calls from members, pharmacies, and prescribers.
Provide support for pharmacy point-of-service inquiries.
Educate prescribers on formulary and prior authorization processes.
Assist members with pharmacy benefit questions.
Accurately enter customer and call-related information into documentation systems.
Follow SOPs and maintain productivity and quality standards.
Communicate customer issues and resolutions to appropriate internal teams.
Requirements:
3–5 years of recent PBM and/or pharmacy experience.
Pharmacy Technician experience.
PTCB or NHA
Numbers & Facts
Location
Philadelphia, PA (Remote)
Skills
Customer Support/Serviceunmatched
Documentationunmatched
Formularyunmatched
Information Technology & Information Systemsunmatched
Pharmacyunmatched
Problem Solving Skillsunmatched
Quality Managementunmatched
Quality Metricsunmatched
Standard Operating Procedures (SOP)unmatched
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