Pharmacy Technician I – Prior Authorization

Job Title: Pharmacy Tech
Job Type: Remote
Duration: Contract
Pay Rate: $20/hr on W2

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Training Schedule

Training schedule is approximately four weeks starting 11/30/2026, Monday to Friday, 8:00 AM 4:30 PM CST.

After training, the schedule will be assigned. Expected shifts will be 8 hours per day, Monday through Friday, between 8:00 AM CST and 12:00 AM CST, with potential weekend requirements. The work schedule will be determined after training is completed; the CW will not have a choice of shift.

Position Summary

The Tech I Prior Auth takes inbound calls from providers, pharmacies, members, etc., providing professional and courteous phone assistance to all callers through the criteria-based prior authorization process.

The position maintains complete, timely, and accurate documentation of reviews and transfers all clinical questions, escalations, and judgment calls to the pharmacist team.

The Tech I will also assist with other duties as needed, including but not limited to:

• Outbound calls
• Reviewing and processing Prior Authorizations received via fax
• Processing portal requests
• Monitoring and responding to inquiries via department mailboxes
• Other duties as assigned by the leadership team

Candidate Requirements

• Candidate should be comfortable utilizing the full MS Office Suite.
• MS Teams and Outlook are REQUIRED.
• Word and Excel are helpful.
• At least 1 year of experience as a pharmacy technician coordinating activities in an administrative support function is preferred.
• Pharmacy Technician certification is preferred but not required at a state or national level.
• Will also consider a Pharmacy Technician Trainee license.
• Advanced computer skills, including word processing and spreadsheet utilization.
• Excellent customer service skills, written and verbal, are required.

Top 3 Skills Required 1. High-Volume Healthcare Call Center Experience

• Minimum 1 year of inbound call center experience.
• Healthcare, insurance, PBM, pharmacy, medical office, or similar environment preferred.
• Strong customer service and communication skills.

2. Pharmacy Technician Experience / Knowledge

• Pharmacy Technician experience strongly preferred.
• Active Pharmacy Technician License, Certification, or Trainee License preferred.
• If licensed/certified, include a screenshot of the active credential at the top of the resume.

3. Computer Multitasking & Documentation Skills

• Ability to navigate multiple systems while handling calls.
• Proficiency with Outlook and MS Teams required.
• Strong data entry and documentation skills.
• Candidate must complete a free online computer skills assessment and attach results to the top of the resume.

Remote Work Requirements

Candidates must meet all requirements below:

• Hardwired internet connection required; Wi-Fi only is not acceptable.
• Internet speed test screenshot required with submission.
• Minimum 25 Mbps download and 3 Mbps upload.
• Private, HIPAA-compliant workspace required.
• Ability to work on a computer for the duration of the shift.
• Smartphone required for use of the PING application.

Employment Gap Requirement

If the candidate has employment gaps, please add the reason for each gap on the resume.

Candidate Resume Questionnaire

1. What city and state do you currently reside in?
2. Do you currently hold a Pharmacy Technician License, Certification, or Trainee License?
   Yes / No
3. If yes, please provide credential type and expiration date.
   Include screenshot of active credential.
4. How many years of Pharmacy Technician experience do you have? Briefly describe your experience.
5. How many years of high-volume inbound call center experience do you have? Please describe the environment.
6. Do you have any Prior Authorization experience?
   Yes / No
7. If yes, please describe.
8. Rate your proficiency with the following:
   • MS Teams
   • Outlook
   • Word
   • Excel - Beginner / Intermediate / Advanced
9. Do you have a dedicated private workspace that meets HIPAA compliance requirements?
   Yes / No
10. Do you have a hardwired internet connection and meet the minimum speed requirements?
    Yes / No
11. Internet speed screenshot attached?
12. Do you have any planned time off, schedule conflicts, or commitments that would impact the 6 weeks of training (8:00 AM 4:30 PM CT)?

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