Nemours is seeing a Pharmacy Technician for our Virtual Care Team
The Virtual Medication History Tech plays a critical role in Nemours' Virtual Care Operations Center, located onsite at Jacksonville Home Office. Nemours is leading the way in virtual care, rethinking how and where pediatric care is delivered to improve access, safety, and patient experience. This position is essential in supporting a wide range of innovative virtual care programs-both inpatient and outpatient-by combining technical expertise, patient engagement, and administrative coordination. Working within the centralized operations hub, the Virtual Medication History Technician, completion of medication histories and reconciliation using virtual platforms, continuous observation for inpatients requiring 1:1 monitoring, manages virtual communication channels, and facilitates scheduling, intake, and virtual rooming for home-based and telehealth programs. The role demands strong attention to detail, rapid response to patient needs, and collaboration with clinical teams to uphold Nemours' high standards of pediatric care.
Essential Functions
- Virtual Medication History & Reconciliation
- Conduct virtual medication history interviews with patients and families via phone or video
- Perform medication reconciliation at transitions of care (admission, transfer, discharge)
- Utilize EHR and external data sources (pharmacy fill history, caregiver report) to ensure accurate, complete medication lists
- Identify discrepancies (dose, frequency, duplication, omissions) and escalate to pharmacist/provider for resolution
- Document medication histories and reconciliation activities clearly in the EHR
- Provide patient education support on medications, adherence, first dose education and safe use (within technician scope)
- Support prior authorization workflows, refill coordination, and medication access barriers
- Collaborate with pharmacists and providers to support virtual pharmacotherapy interventions
- Assist in high-risk medication monitoring workflows in virtual programs (e.g., ACaH, RPM patients)
- Medication History: Completed detailed and timely inpatient and outpatient medication histories and reconciliation using virtual care technology.
- Continuous Observation: Serve as a Virtual Sitter for inpatients requiring 1:1 monitoring, ensuring patient safety through real-time observation and prompt escalation per Nemours protocols.
- Monitor Tech: Operate and troubleshoot patient monitoring systems, maintain accurate documentation, and respond to alerts promptly.
- Patient Communication: Answer phone calls from patients enrolled in virtual home-based programs, providing courteous and timely assistance.
- Scheduling & Intake Support: Assist with scheduling, intake processes, and virtual rooming for telehealth visits, ensuring seamless patient experience.
- Collaboration: Communicate effectively with clinical teams, escalate concerns per established pathways, and maintain compliance with HIPAA and Nemours standards.
- Equipment Management: Ensure equipment functionality, report technical issues, and coordinate with IT/biomedical teams as needed. Support logistics of home remote patient monitoring equipment including packing equipment for shipment and restocking.
Requirements
- Certified Pharmacy Technician (CPhT) required