Phlebotomist II

Pay Range: $23.20hr - $24.90hr

Job Overview:

The Patient Services Representative II (PSR II) represents the face of the organization to patients seeking health routine care or insights into life-defining health decisions. The PSR II draws quality blood samples from patients and prepares specimens for laboratory testing while following established practices and procedures. The role involves direct patient contact to create an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. The candidate will demonstrate leadership behaviors while focusing on process excellence, confidentiality, and accuracy of patient information. Successful candidates may be assigned to a doctor's office, a patient service center, or as business needs dictate.

Responsibilities:

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform both forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic information and initials, including patient signature post-venipuncture to verify tubes were labeled in their presence.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.

Job Requirements:

Training locations may vary based on trainer availability.

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexibility and availability based on staffing needs, including weekends, holidays, on-call, and overtime.
• Commitment to all policies and procedures, including dress code and employee health and safety guidelines.
• Ability to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Ability to travel and work flexible hours across multiple locations, including covering Patient Service Center or in-office phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Demonstrated superior customer focus, with strong verbal and written communication skills to interact transparently with peers, supervisors, and patients.

Required Education:

• High school diploma or equivalent required.
• Medical training, such as medical assistant or paramedic training, preferred.
• Phlebotomy certification preferred (required in California, Nevada, and Washington).

Work Experience:

• 1-3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.
• 2 years of experience in a Patient Service Center environment preferred.
• Customer service experience in a retail or service environment highly preferred.
• Keyboard and data entry experience.