Phlebotomy Territory Trainer

Job Details

Category Phlebotomy Location East Pensacola Heights, Florida Job function Operations Job family Patient Services

Shift Day Employee type Regular Full-Time Work mode On-site

Job Description

Phlebotomy Territory Trainer - Pensacola, FL, Monday to Friday, 7:00 AM to 4:00 PM, with rotational weekends

Pay range: $25.84+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Acts as a peer lead and frontline mentor within the region. Delivers foundational training support, conducts peer shadowing, and assists with coordinating day-to-day training sessions under the guidance of Specialists/Managers.

Responsibilities:

• Co-facilitate standard onboarding and re-training sessions.
• Act as a peer "shadow" and mentor for new hires during early-stage training.
• Assist in training setup, scheduling, and attendance tracking.
• Provide ground-level observational feedback on trainee progress.
• Maintain frontline Patient Service competency by performing routine collection tasks as needed.

Qualifications:

Required Work Experience:

• 2+ years of high-performing experience in a Patient Services Representative (PSR) role.
• Demonstrated experience in peer mentoring, coaching, or guiding team members.

Preferred Work Experience:

• 3+ years of experience in a high-volume Patient Service Center (PSC) or in-office phlebotomy environment.

Physical and Mental Requirements:

• Ability to travel within the region for on-site training sessions.
• Ability to stand or walk for extended periods during clinical demonstrations.
• High attention to detail and patience under fast-paced operational environments.

Technical /Job Specific Knowledge:

• Deep knowledge of Patient Service Center (PSC) standard operating procedures (SOPs).
• Strong understanding of patient collection and specimen handling protocols.

Skills:

• Exceptional interpersonal communication and active listening skills.
• Strong patience and ability to explain complex processes step-by-step.
• Basic digital proficiency (MS Office, virtual collaboration tools).

Work Environment:

• Clinical Patient Service Centers (PSCs) and office-based training rooms.
• Active clinical environments with direct patient contact.
• Standard regional working hours.
• Flexibility to assist with early morning or weekend onboarding sessions as business needs dictate
• Travel within the assigned region (up to 25-50%).
• English Required

Education:

• High School Diploma or equivalent (Required)
• Associate''s Degree (Preferred)

Technical Training or Professional Licensing:

• Active Certified Phlebotomy Technician (CPT) or state-equivalent clinical licensure where required by local regulations. (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.