Phone Room Operator

Job Description:

Phone Room Operator – Be the Friendly Voice of Wichita Urology!
Department: Registration
Status: Non-Exempt
Reports to: Registration Manager
Location: Wichita, KS

Website: www.wichitaurology.com

Who We’re Looking For:

Do you have a gift for great conversations and love helping people feel heard and cared for? If you're a multitasking superstar who thrives in a fast-paced environment, we’ve got just the role for you! Wichita Urology is looking for a Phone Room Operator who’s ready to bring compassion, clarity, and confidence to every call.

You’ll be the first point of contact for our patients—answering phones, scheduling appointments, and helping people navigate their healthcare journey with ease and empathy. Bonus: you’ll also be cross-trained as a Registration Specialist, so there’s plenty of opportunity to grow and flex your skills!

What You’ll Be Doing:

• Be the welcoming voice for patients calling Wichita Urology—answering and routing incoming calls with professionalism and warmth
• Schedule appointments using iSalus EHR (we’ll train you!)
• Use paging and voicemail systems to make sure messages get to the right folks
• Keep patient info accurate and up-to-date
• Hit weekly call goals (350-400 calls/week—we believe in setting clear and achievable targets!)
• Assist with patient registration and front desk needs when needed
• Uphold our clinic’s gold-standard of care and guest service: think of yourself as a concierge of kindness
• Protect patient confidentiality like a pro
• Tackle other administrative tasks to keep things running smoothly
  

What You Bring to the Table:

• 1-2 years of phone operator and/or registration experience in a medical office preferred
• A knack for customer service—you love helping people
• Solid computer skills and comfort with multi-line phones
• Strong attention to detail and documentation skills
• The ability to stay calm, clear, and kind—even on a busy day
• Excellent communication skills—you know how to listen and be heard
  

 What to Expect Physically:

• You'll be sitting, standing, and walking as needed
• Visual focus is important—you’ll be looking at screens and documents often
  

 What It’s Like to Work Here:

• Fast-paced, patient-centered clinical environment
• Daily collaboration with physicians, staff, and amazing patients
• A supportive, respectful team that values what you bring to the table
  

 Perks of Joining Wichita Urology Group:

We believe in creating a positive, inclusive workplace where you can grow professionally and personally. We’re proud to be an equal opportunity employer that celebrates diversity and offers a respectful, harassment-free workplace.

Ready to bring your energy, empathy, and expertise to a team that values every voice—starting with yours? Apply today and help us make healthcare a little more human, one call at a time.