Team Description
The Global Physical Security team delivers safe, secure, and resilient workplaces through security operations, investigations, crisis management, and operational programs. We partner with business leaders, vendors, and cross-functional teams to reduce risk, strengthen security performance, and support workplace operations at scale.
About the Role
We are seeking an experienced and strategic security leader to oversee physical security across the assigned area portfolio. This role leads day-to-day security operations while driving long-term improvements in service quality, risk management, and operational readiness.
The ideal candidate brings strong experience in corporate security, safety, incident response, and emergency operations. They are tactically savvy and strategically focused, with the ability to lead the local security response during incidents, influence cross-functional partners, and make sound decisions in fast-moving environments.
They should be comfortable managing routine security operations, workplace disruptions, and emergency response in close partnership with the crisis management team and other internal stakeholders. They also bring a calm, service-minded approach that helps employees, guests, and visitors feel safe, supported, and well cared for.
Responsibilities:
- Lead physical security operations across an assigned area portfolio to ensure strong day-to-day coverage, operational consistency, and service delivery.
- Lead the local security response to incidents, investigations, workplace disruptions, and emergency situations, including mitigation, recovery, and post-incident follow-up, in close partnership with internal stakeholders.
- Manage guard force service delivery through clear operational expectations, scope of work, KPI and SLA management, performance reviews, and ongoing refinement of service standards as operational needs evolve.
- Build trusted partnerships with business leaders, internal and external teams to support security priorities, operational readiness, and effective service delivery.
- Use operational metrics, incident trends, and internal security reports to spot gaps, raise standards, and support better decision-making across the portfolio.
- Drive alignment with internal standards while identifying local challenges that may require risk-based variances, and partner with internal teams on risk assessments to turn findings into practical improvements to controls, procedures, and workplace resilience.
- Respond to workplace and business needs with a calm, service-minded approach, including conflict de-escalation, user outreach, office openings, security upgrades, business resiliency work, and occasional offsite event support. Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- 5+ years of leadership experience in physical security, corporate security, investigations, law enforcement, military, emergency response, or a related field.
- Experience leading 24/7 security operations and a guard force across multiple sites, locations, or business environments.
- Experience leading or coordinating response to workplace incidents, emergencies, or other high-impact situations.
- Experience managing scope of work, KPIs, SLAs, operational performance standards, and operating budgets, with the ability to operate tactically and influence decisions at a strategic level.
- Strong communication, judgment, and stakeholder management skills, with the ability to lead confidently during emergencies and engage effectively with frontline teams, cross-functional partners, end users, and senior leaders.
Preferred Qualifications:
- Experience managing outsourced guard services, contracts, and vendor performance, including drafting and refining scope of work, KPIs, SLAs, as well as planning and managing security OpEx and CapEx budgets to support operational needs and strategic initiatives.
- Experience working in multinational, matrixed, technology-driven, campus, or similarly complex environments, with the ability to balance physical security, customer service, and user experience in high-visibility settings.
- Experience influencing cross-functional teams, building trust in high-pressure situations, and working within a standards framework or variance processes.
- Experience using or evaluating security technology and emerging solutions, including AI-enabled tools and best practices related to CCTV, VMS, access control, and life safety systems.
- Familiarity with industry best practices, professional training, and evolving standards in physical security operations. APP, CPP, PSP or similar industry certifications.