Physical Security Operations Analyst

Job Title: Physical Security Operations Analyst

Job Location: New York, NY - Lower Manhattan (potential eligibility for hybrid after 2 months, per manager)

Contract Duration: 12 Months+ (likely extension)

Experience Level: Entry-Level / Early Career (0-3 Years)

Interview Mode: 1st round remote via MS Teams, 2nd round onsite in New York, NY

Pay Range: $25/hr (W2),

Position Overview

Our Government client located in New York, NY is seeking a Security Operations Analyst to support the operation, coordination, documentation, and continuous improvement of enterprise physical security technology programs.

This position works within a security operations environment supporting remote monitoring systems, video surveillance technologies, camera infrastructure, and related security initiatives across a large transportation network.

The selected candidate will collaborate with security operations personnel, IT teams, field technicians, project managers, and external stakeholders to support system reliability, resolve operational issues, track project activities, and improve security technology performance.

The role also involves analyzing operational metrics, preparing management reports, documenting technical processes, supporting emerging security technologies, and coordinating initiatives involving advanced video analytics, AI-enabled monitoring, and deployable camera systems.

The ideal candidate combines strong analytical and project coordination skills with familiarity with physical security technologies, excellent documentation abilities, and proficiency with Microsoft Visio and project management tools.

This is a physical security technology operations and project support position, not a traditional cybersecurity analyst role.

Key Responsibilities

Security Systems Operations & Remote Monitoring

• Support the daily coordination and operational effectiveness of enterprise remote monitoring and security technology systems.

• Assist with initiatives involving video surveillance, camera infrastructure, remote security monitoring, and incident management technologies.

• Work with security operations teams and technical personnel to identify and address system performance issues.

• Monitor and analyze system availability, incident response metrics, coverage levels, and operational performance.

• Support improvements to system reliability, efficiency, and operational capabilities.

• Coordinate with internal teams and vendors to maintain effective security technology operations.

Technical Support & Troubleshooting

• Collaborate with technical support personnel, field teams, and end users to investigate security system issues.

• Assist with troubleshooting camera systems, remote monitoring platforms, and related technologies.

• Document technical problems, troubleshooting activities, test results, and corrective actions.

• Escalate complex issues to specialized IT, networking, cybersecurity, or vendor support teams.

• Track outstanding technical issues through resolution and provide timely status updates.

• Support system testing, validation, and operational readiness activities.

Project Coordination & Management Support

• Support project managers in planning, organizing, and tracking security technology initiatives.

• Monitor project schedules, milestones, tasks, deliverables, and dependencies.

• Assist with project scope development, requirements gathering, and status reporting.

• Identify operational risks, project delays, and improvement opportunities.

• Coordinate meetings, track action items, and maintain project documentation.

• Work with security, IT, operations, and field teams to support technology deployments and program objectives.

• Ensure project activities align with organizational policies, security requirements, and established procedures.

Security Technology Improvement & Integration

• Identify opportunities to improve security operations through process enhancements and technology upgrades.

• Support evaluations of emerging technologies, including advanced video analytics and AI-enabled monitoring tools.

• Assist with pilot programs, proof-of-concept initiatives, and security technology integration projects.

• Coordinate activities involving deployable camera systems and remote monitoring improvements.

• Gather operational requirements and support the integration of new solutions into existing environments.

• Document technology improvement recommendations, implementation progress, and operational outcomes.

Data Analysis, Reporting & Presentations

• Collect, organize, and analyze operational data from security systems and related projects.

• Review system logs, performance metrics, incident data, and project status information to identify trends and issues.

• Track key performance indicators such as system uptime, incident response times, camera coverage, and program progress.

• Prepare dashboards, status reports, incident summaries, and executive-level presentations.

• Translate technical information and analytical findings into clear, actionable recommendations.

• Provide leadership with accurate updates on operational performance, project milestones, and emerging concerns.

• Support departmental reporting and presentation needs.

Business Process & Technical Documentation

• Develop and maintain business process flows, system diagrams, and operational workflow documentation.

• Create technical diagrams using Microsoft Visio and other applicable project management tools.

• Document troubleshooting procedures, system testing results, and technical issues.

• Assist with system architecture documentation and cybersecurity risk assessment materials.

• Prepare professional business correspondence, meeting summaries, reports, and technical documentation.

• Maintain organized project files and ensure documentation is accurate, current, and accessible.

• Support the development and improvement of operational policies, procedures, and standards.

Security, Compliance & Stakeholder Coordination

• Follow organizational policies and cybersecurity protocols when handling security-related information.

• Coordinate with legal, compliance, cybersecurity, and operations teams regarding data protection and operational risk.

• Support secure handling and sharing of video surveillance information, drone-collected data, and other sensitive materials.

• Communicate effectively with technical and nontechnical stakeholders.

• Coordinate activities across multiple departments and operating locations.

• Support operational initiatives that strengthen security preparedness and risk mitigation.

Required Qualifications

• 0-3 years of relevant professional experience in operations analysis, security systems support, technical project coordination, or a related field.

• Proficiency in project management and coordination tasks.

• Strong analytical, organizational, and problem-solving skills.

• Proficiency with Microsoft Visio and familiarity with project management tools.

• Working knowledge of physical security technologies, remote monitoring systems, or video surveillance solutions.

• Strong business writing skills, including preparation of professional reports, technical summaries, and project documentation.

• Excellent documentation abilities, including process flows, technical diagrams, and troubleshooting records.

• Ability to interpret operational metrics, system logs, incident information, and performance data.

• Experience supporting project tracking, milestone reporting, and task coordination.

• Ability to communicate technical information clearly to technical and nontechnical audiences.

• Strong verbal communication, teamwork, and time management skills.

• Ability to manage multiple priorities in a fast-paced operational environment.

• Education/experience: At least three years of formal education beyond high school or a minimum of two years of relevant work experience.

Preferred Qualifications

• Experience supporting physical security systems, CCTV cameras, video surveillance platforms, or remote monitoring technologies.

• Familiarity with Video Management Systems (VMS), camera networks, or security incident management platforms.

• Experience supporting technical troubleshooting, system testing, and incident resolution.

• Exposure to advanced video analytics, AI-driven monitoring, or deployable camera systems.

• Experience preparing system flow diagrams, technical architecture documentation, and process maps.

• Familiarity with cybersecurity risk assessments, data protection, and secure information-sharing practices.

• Experience supporting project scope, schedules, resources, and operational reporting.

• Familiarity with project management methodologies and reporting tools.

• Experience working with IT, networking, field operations, vendors, and security personnel.

• Experience in transportation, government, public safety, or large enterprise operational environments.

Key Technologies & Skills

• Physical Security Systems

• Video Surveillance / CCTV

• Remote Monitoring Systems

• Video Management Systems (VMS)

• Security Technology Operations

• Security Incident Management

• System Monitoring & Troubleshooting

• Advanced Video Analytics

• AI-Enabled Security Monitoring

• Deployable Camera Systems

• Microsoft Visio

• Project Management Tools

• Project Coordination

• Business Process Mapping

• System Flow Diagrams

• Technical Documentation

• System Testing & Troubleshooting Reports

• Operational Data Analysis

• KPI Reporting & Dashboards

• Executive Presentations

• Business Writing

• Risk & Issue Tracking

• Security Policies & Procedures

• Cross-Functional Coordination

• Cybersecurity Risk Awareness