Physical Security Systems & Technology (PSST) Americas Region is responsible for the operation, maintenance, and continuous improvement of physical security systems across TikTok s regional sites in the Americas. The team ensures the safety and security of employees, visitors, and company assets through integrated security solutions, vendor management, and project delivery.
As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.
Applications are reviewed on a rolling basis, so we encourage you to apply early.
Responsibilities
- Vendor scheduling and coordination: Schedule vendor service visits and project dispatches across regional sites; confirm technician arrival times, parts availability, site access, and badging in advance; track schedule changes and follow up to ensure visits are completed as planned.
- Project documentation and turnover support: Organize and maintain project documentation and turnover packages (drawings, warranties, design packages, commissioning records, lessons learned); track decisions and action items from project meetings and keep project trackers current.
- Service program data tracking: Monitor device operating data and break-fix ticket queues across regional sites; track the door-issues backlog and repair progress to closure; verify vendor visit outcomes, parts used, and ticket closure quality; flag aging tickets and SLA risks.
- Vendor performance and reporting support: Compile weekly service metrics, monthly SLA achievement data, and maintenance evaluation scorecards by vendor; prepare data packets and charts for QBRs and leadership weekly reports.
- Procurement and invoice reconciliation support: Track PR/PO status and long-pending procurement items; reconcile vendor invoices against POs, framework rates, and completed scope; flag billing discrepancies for follow-up.
- Meeting coordination and research: Coordinate internal and external meetings, take meeting notes, and drive action items to closure; support market research on security devices and vendors; help organize tender/RFP documents. Minimum Qualification(s)
- Currently pursuing an Undergraduate degree in Security Management, Business Administration, Operations, or a related discipline.
- Able to commit to working at least 3 days per week for a minimum of 3 months.
- Strong organizational skills and high attention to detail.
- Proficiency with spreadsheets and data organization tools.
- Clear written and verbal communication skills, and comfort coordinating with internal partner teams and external vendors.
- Able to work onsite in line with the team in-office policy.
Preferred Qualification(s)
- Interest in physical security technology, systems operations, or project management.
- Basic familiarity with networking, low-voltage systems, or data visualization.
- Experience using AI tools to support documentation and data analysis.