Make a difference in the daily operations of a busy medical clinic while supporting providers, staff, and patients. North Arkansas Regional Medical Center (NARMC) is seeking a Physician Practice Administrative Specialist to provide leadership, coordination, and administrative oversight for a physician practice environment. This role is ideal for an experienced office professional who enjoys leading teams, improving workflows, and helping deliver exceptional patient care.
ABOUT US
North Arkansas Regional Medical Center (NARMC) is a community-focused, nonprofit healthcare system serving the residents of North Arkansas and surrounding communities. With a commitment to safety, quality, integrity, and community, our team works together to provide exceptional healthcare services while fostering a supportive and collaborative workplace culture.
JOB SUMMARY
The Physician Practice Administrative Specialist is responsible for overseeing the day-to-day administrative operations of a physician practice. This position collaborates closely with providers, clinic leadership, and support departments to maintain efficient workflows, maximize resources, support staff performance, and ensure compliance with healthcare regulations and organizational policies.
KEY RESPONSIBILITIES
- Supervise clinic staff and ensure adherence to organizational policies and procedures.
- Collaborate with providers and clinic leadership to resolve operational issues and improve workflow efficiency.
- Maintain clinic staffing schedules, including vacation requests, sick leave, and extended absences.
- Coordinate staffing needs and communicate workforce requirements to clinic leadership and Human Resources.
- Monitor and track onboarding and training activities for new clinic employees.
- Process and manage clinic supply orders.
- Assist with accounts receivable reports and collection activities in partnership with the Billing Department.
- Support Population Health reporting initiatives and assigned projects.
- Maintain knowledge of and enforce compliance with HIPAA, OSHA, COLA, and CLIA standards.
- Promote a positive, team-based work environment focused on patient service and operational excellence.
- Perform additional administrative duties as assigned.
JOB QUALIFICATIONS
Required:
- High school diploma or equivalent.
- Minimum of three (3) years of office administration or office supervisory experience.
- Strong interpersonal, leadership, and administrative skills.
- Proficient computer, data entry, and office software skills.
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail and accuracy.
- Ability to prioritize multiple responsibilities and work independently.
- Ability to read, write, speak, and understand English.
Preferred:
- Associate degree or Bachelor's degree in Business, Accounting, Information Systems, Healthcare Administration, or a related field.
- Previous medical office, clinic, or healthcare experience.
- Knowledge of medical billing, scheduling, and healthcare operations.
- Bilingual Spanish language skills.
COMPENSATION & SCHEDULE
- Schedule: Full-time
- Shift: Day Shift
- Compensation: Competitive pay based on experience and qualifications
WHY JOIN US
At NARMC, you will be part of a mission-driven healthcare organization dedicated to improving the health of our community. We value teamwork, professional growth, accountability, and service excellence. This position offers the opportunity to lead clinic operations, support healthcare providers, and make a meaningful impact on both patient and employee experiences.
BENEFITS OVERVIEW
- Multiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan.
- Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available.
- Basic life insurance ($40,000) and AD&D provided at no cost; voluntary life options available.
- Short-term and long-term disability coverage offered.
- Accident and critical illness insurance through Lincoln Financial.
- 401(k) retirement plan with up to 3.5% company match, vested over 5 years.
- Paid Leave Bank (PLB) and Extended Illness Bank (EIB) with accrual based on service years.
- Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.
- AirMed/Mercy Life Flight membership for eligible staff and families.
- On-site wellness center and discounted membership at Planet Fitness.
- Tuition reimbursement and support for continuing education.
- Employee referral bonuses and internal promotion opportunities.
- Pet insurance and identity theft protection available.
- Discounts on prescriptions, cafeteria meals, gift shop items, and local thrift store purchases.