Pittsburgh GPD (Transitional Housing) Program Manager

• Provide overall management of a 25-bed transitional housing program serving Veterans experiencing homelessness.
• Oversee daily program operations, including admissions, occupancy, participant services, staffing, safety, facility coordination, and discharge planning.
• Ensure the program operates in accordance with VLP policies, VA GPD requirements, grant conditions, applicable laws, and established standards of care.
• Maintain appropriate program coverage, including evening, overnight, weekend, and emergency response coverage.
• Participate in an on-call rotation and respond to urgent participant, staffing, facility, and safety matters as necessary.
• Develop, implement, and monitor program procedures, workflows, schedules, and staff assignments.
• Promote a residential environment that is safe, welcoming, respectful, structured, and responsive to the needs of Veterans.
• Coordinate with facilities, property management, vendors, and organizational leadership to address building maintenance, safety, security, and habitability concerns.
• Monitor program census, bed utilization, vacancies, length of stay, admissions, discharges, and occupancy trends.
• Identify operational risks or service gaps and implement timely corrective action.

• Maintain an active role in direct participant service, including engagement, assessment, crisis intervention, case consultation, service planning, and problem-solving.
• Carry a limited caseload or provide temporary case management coverage when necessary to maintain continuity of services.
• Ensure each participant receives a comprehensive assessment and an individualized service plan that addresses housing, income, employment, healthcare, behavioral health, recovery, transportation, legal needs, benefits, and other barriers to stability.
• Meet directly with participants to address complex needs, behavioral concerns, grievances, program violations, or barriers to progress.
• Facilitate or support case conferences involving participants, staff, VA representatives, healthcare providers, and community partners.
• Ensure participants are connected to permanent housing resources as early as possible following enrollment.
• Promote participant choice, self-determination, personal responsibility, and active involvement in service planning.
• Ensure discharge planning begins at admission and includes appropriate housing, healthcare, benefits, treatment, and community-based supports.
• Review and approve planned, unplanned, successful, and unsuccessful program discharges.
• Ensure participants receive appropriate due process, written notice, grievance opportunities, and referrals when program discharge is being considered.
• Support a harm-reduction, recovery-oriented, trauma-informed, and person-centered approach to service delivery.

• Recruit, onboard, train, supervise, and evaluate assigned program staff.
• Provide regular individual supervision, team meetings, case consultation, and performance feedback.
• Establish clear expectations for staff conduct, documentation, participant engagement, safety, communication, and accountability.
• Monitor employee schedules, attendance, timekeeping, leave requests, and adequate coverage for all shifts.
• Ensure staff are trained in VA GPD requirements, confidentiality, boundaries, crisis response, suicide prevention, overdose response, trauma-informed care, de-escalation, mandatory reporting, and emergency procedures.
• Provide coaching and corrective action when employee performance or conduct does not meet expectations.
• Promote teamwork, professional communication, cultural responsiveness, and consistent enforcement of program expectations.
• Ensure staff maintain appropriate professional boundaries while building supportive and trusting relationships with participants.
• Coordinate with Human Resources and senior leadership regarding hiring, employee relations, performance improvement, and disciplinary matters.
• Identify training needs and provide opportunities for continued staff development.

• Maintain working knowledge of VA GPD regulations, directives, grant requirements, performance expectations, and inspection standards.
• Ensure participant records are complete, accurate, timely, and maintained in accordance with VA, VLP, HMIS, privacy, and record-retention requirements.
• Review participant files, assessments, service plans, progress notes, housing plans, income documentation, eligibility records, incident reports, and discharge documentation.
• Conduct routine file reviews and quality-assurance activities to identify missing, late, inconsistent, or insufficient documentation.
• Ensure accurate and timely entry of participant and service data into HMIS, VLP databases, VA systems, and other required platforms.
• Prepare for and participate in VA inspections, monitoring visits, audits, environmental reviews, and program assessments.
• Develop and implement corrective action plans in response to monitoring findings, compliance concerns, critical incidents, or performance deficiencies.
• Ensure participant confidentiality and compliance with HIPAA, applicable privacy requirements, and VLP policies.
• Monitor adherence to nondiscrimination, reasonable accommodation, accessibility, participant rights, and grievance requirements.
• Maintain organized records related to staffing, training, inspections, incidents, occupancy, service delivery, and program performance.

• Ensure compliance with fire safety, emergency preparedness, infection-control, medication-storage, environmental safety, and facility inspection requirements.
• Respond to participant crises, behavioral health emergencies, suspected overdoses, medical emergencies, threats, violence, missing persons, and other critical incidents.
• Ensure staff follow established emergency procedures and contact emergency responders when necessary.
• Review all incident reports and ensure timely notification to organizational leadership, the VA, law enforcement, protective services, or other entities when required.
• Conduct or coordinate regular safety inspections, emergency drills, and reviews of emergency equipment and supplies.
• Collaborate with staff and participants to address conflicts, disruptive behavior, safety concerns, and violations of program expectations.
• Ensure program rules are applied fairly, consistently, and with appropriate consideration of participant circumstances, disabilities, and service needs.
• Coordinate reasonable accommodations and engage appropriate organizational leadership when accommodation requests involve complex operational or safety considerations.
• Maintain readiness to respond onsite or remotely to significant after-hours incidents.

• Monitor program performance against established VA, organizational, and grant-funded goals.
• Track outcomes related to permanent housing placement, income growth, employment, benefits access, healthcare connection, length of stay, successful discharge, and returns to homelessness.
• Use data to identify trends, service gaps, barriers, and opportunities for program improvement.
• Prepare accurate monthly, quarterly, annual, and ad hoc reports for VLP leadership, the VA, funders, and other stakeholders.
• Participate in program evaluation, strategic planning, quality-improvement, and organizational performance-management activities.
• Develop action plans when performance falls below established expectations.
• Communicate significant program developments, risks, incidents, staffing concerns, and compliance issues to senior leadership promptly.

• Maintain effective working relationships with the VA Medical Center, GPD liaison, Homeless Patient Aligned Care Team, Coordinated Entry, Continuum of Care, behavioral health providers, housing authorities, landlords, and community organizations.
• Represent VLP at relevant VA, community, housing, and homeless-services meetings.
• Coordinate referrals, admissions, services, and discharge planning with VA and community partners.
• Promote the program and maintain an effective referral network to support appropriate occupancy and timely access to services.
• Advocate for participant needs while maintaining professional and collaborative relationships with partner agencies.
• Coordinate with other VLP programs to ensure participants have access to housing assistance, employment services, benefits navigation, peer support, and other resources.

• Assist in developing and monitoring the program budget.
• Review program expenditures and ensure costs are reasonable, allowable, properly documented, and aligned with grant and organizational requirements.
• Monitor supplies, equipment, transportation, participant assistance, food, and other program-related expenses.
• Review and approve staff time, mileage, purchase requests, invoices, and other administrative documentation within assigned authority.
• Support grant reporting, contract compliance, program renewals, and funding applications.
• Ensure organizational resources are used responsibly and in support of participant and program needs.

• Bachelor’s degree in social work, psychology, counseling, human services, public administration, nonprofit management, or a related field.
• A minimum of three years of experience providing housing, homeless services, behavioral health, case management, residential, or Veteran-focused services.
• A minimum of two years of supervisory or program-management experience.
• Demonstrated experience working with individuals experiencing homelessness, housing instability, behavioral health needs, substance use disorders, trauma, or other complex barriers.
• Experience providing crisis intervention, de-escalation, and participant-centered problem-solving.
• Strong organizational, communication, documentation, and staff-leadership skills.
• Ability to interpret and implement program regulations, grant requirements, organizational policies, and written procedures.
• Ability to work independently, manage competing priorities, and make sound decisions in urgent or complex situations.
• Proficiency with Microsoft Office, electronic records, databases, and web-based reporting systems.
• Valid driver’s license, access to reliable transportation, and ability to travel locally as required.
• Ability to participate in an on-call rotation and respond to emergencies outside regular business hours.

• Master’s degree in social work, counseling, public administration, nonprofit management, or a related field.
• Professional licensure or eligibility for licensure in a behavioral health or social services discipline.
• Experience managing a VA Grant and Per Diem program or another federally funded residential or homeless-services program.
• Knowledge of VA homeless programs, Housing First, coordinated entry, HMIS, permanent supportive housing, rapid rehousing, and Veteran benefits.
• Experience preparing for government monitoring visits, inspections, audits, or accreditation reviews.
• Military service, experience working with Veterans, or a strong understanding of military culture.
• Training in Mental Health First Aid, suicide prevention, overdose response, motivational interviewing, trauma-informed care, or crisis intervention.

• Commitment to serving Veterans with dignity, respect, compassion, and accountability.
• Ability to balance participant-centered services with residential safety, program structure, and regulatory compliance.
• Strong supervisory skills and the ability to develop, motivate, and hold staff accountable.
• Sound judgment and the ability to remain calm and decisive during emergencies.
• Ability to establish professional relationships with participants who may be experiencing significant stress, trauma, mental health symptoms, substance use, or housing crises.
• Strong written communication skills and attention to detail.
• Ability to analyze program data and use findings to improve performance.
• Ability to manage conflict, facilitate difficult conversations, and communicate expectations clearly.
• Knowledge of community resources and systems serving Veterans and individuals experiencing homelessness.
• Ability to maintain confidentiality and appropriate professional boundaries.
• Commitment to diversity, equity, inclusion, accessibility, and nondiscrimination.

• Work is performed primarily in a transitional housing and office environment.
• The position requires regular movement throughout the residential facility and interaction with participants, staff, visitors, and service providers.
• Some local travel, evening work, weekend work, and after-hours emergency response may be required.
• The employee may occasionally need to lift or move program supplies and equipment.
• The position may involve exposure to stressful situations, behavioral health crises, and other conditions commonly encountered in a residential human-services setting.

• Safe, consistent, and compliant program operations.
• Achievement of occupancy and bed-utilization expectations.
• Timely participant engagement, assessment, service planning, and documentation.
• Progress toward permanent housing, income, employment, benefits, healthcare, and other participant goals.
• Quality and timeliness of staff supervision.
• Staff retention, development, accountability, and adherence to policies.
• Accurate data entry and complete participant records.
• Successful VA inspections, monitoring visits, and compliance reviews.
• Timely and appropriate response to incidents, grievances, and participant concerns.
• Effective collaboration with the VA and community partners.
• Responsible management of program funds and organizational resources.

Veterans and individuals with lived experience related to military service, homelessness, recovery, or housing instability are encouraged to apply.

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