Position Overview The Pizzeria Counter Associate serves as the first point of contact for customers. This role includes greeting guests, taking orders accurately, handling payments/point-of-sale systems, coordinating with the kitchen, and maintaining a clean, welcoming environment. The ideal candidate is friendly, organized, and able to work efficiently in a fast-paced setting. Key Responsibilities
Customer Service & Order Handling
Greet customers warmly as they enter the pizzeria or approach the counter.
Take orders accurately for dine-in, takeout, and phone-in customers.
Provide menu knowledge, including specials, ingredients, and customization options.
Suggest add-ons or promotions when appropriate.
Ensure orders are communicated clearly to kitchen staff.
Cashier & Point-of-Sale (POS) Duties
Operate the POS system efficiently.
Process cash, card, and mobile payments with accuracy.
Issue receipts, make change, and handle refunds when needed.
Balance cash drawer at the beginning and end of shifts (if assigned).
Coordination & Communication
Work closely with pizza makers and kitchen staff to ensure timely and accurate order fulfillment.
Monitor order status and provide updates to customers.
Communicate any special requests or dietary needs to the kitchen team.
Side Tasks & Additional Duties
Food Prep Support (Front-of-House)
Prepare/stock simple items such as beverages, dipping sauces, dessert items, etc.
Restock toppings, utensils, napkins, condiments, and to-go containers.
Cleaning & Maintenance
Keep the counter area clean, organized, and sanitized throughout the shift.
Wipe tables and maintain a tidy dining area as needed.
Sweep or mop small front-of-house areas.
Take out trash and recycling at designated times.
Inventory & Stock Rotation
Restock bottled drinks, chips, and grab-and-go foods.
Check inventory levels of paper products and packaging supplies.
Rotate stock to ensure freshness and proper organization.
Phone & Delivery Coordination
Answer the phone politely, take orders, and provide estimated pickup times.
Coordinate with delivery drivers when applicable.
Help package orders for delivery and pickup.
Team Support
Assist coworkers during rushes or slow periods as needed.
Participate in opening and closing duties (e.g., setting up the counter, shutting down equipment, completing checklists).
Qualifications
Friendly, positive attitude and strong communication skills.
Ability to multitask in a fast-paced environment.
Basic math skills for handling payments.
Customer service experience preferred; restaurant experience is a plus.
Ability to stand for extended periods and lift up to 30 lbs.
Reliable transportation and valid NYS ID.
**PAY TO COMMENSURATE WITH EXPERIENCE AND ABILITY**
Numbers & Facts
Location
Rotterdam, NY
Job Type
Part-time
Skills
Beveragesunmatched
Communication Skillsunmatched
Cook Dishesunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Housekeeping/Cleaningunmatched
Inventory Levelsunmatched
Lift/Move 30 Poundsunmatched
Mathematicsunmatched
Mobile Paymentsunmatched
Multitaskingunmatched
Order Deliveryunmatched
Order Picking/Packingunmatched
Order Processingunmatched
Order/Customer Fulfillmentunmatched
Organizational Skillsunmatched
Point of Sale (POS) Systemsunmatched
Product Packagingunmatched
Recyclingunmatched
Restaurantunmatched
Stock Rotationunmatched
System Operationsunmatched
Telephone Skillsunmatched
Time Managementunmatched
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