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Planner - Customer Support

Axelon Services Corporation

Nashville, TN

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Analysis Skills, Communication Skills, Customer Support/Service, Detail Oriented, Identify Issues, Interpersonal Skills, Knowledge Management, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Operations Planning, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, SAP, Salesforce.com, Service Delivery, Telephone Skills, Time Management, Writing Skills
LOCATION
Nashville, TN
POSTED
21 days ago
Summary: Location: Nashville, TN Work Mode: Flexible to work varying shifts, including weekends (7AM8PM) Responsibilities: Create medium- to long-term planning for service operations aligned with business objectives Act as the single point of contact for service order escalations and exceptions Analyze, document, communicate, and escalate service issues in a timely manner Identify planning issues and implement effective solutions with minimal supervision Recognize patterns in customer issues and update knowledge management content Coordinate with internal and external stakeholders to ensure timely service delivery Requirements: Bachelors degree preferred or equivalent experience 3 years in customer service or planning roles Proficiency in MS Office (Word, Excel, Outlook) Strong attention to detail and accuracy Excellent written and verbal communication skills Strong customer service and phone skills Ability to work in a fast-paced environment and adapt to changing priorities Strong organizational and interpersonal skills Ability to work independently and solve problems effectively Preferred Skills: Experience with ServiceMax, Salesforce, SAP, or similar tools preferred

About the Company

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Axelon Services Corporation

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