Platform Support Specialist

PLEASE NOTE:

• It is a 100% onsite position in San Jose, CA.
  

Job Description:

We are seeking a highly motivated and skilled Platform Support Specialist to join our team and provide implementation and technical support for the Wolter Kluver CCH® Tagetik for SAP HANA® platform. The ideal candidate will play a critical role in ensuring the seamless operation, integration, and optimization of the platform, enabling clients to achieve superior financial performance and reporting capabilities.

Key Responsibilities:

Platform Support and Maintenance:

• Provide technical support for the CCH® Tagetik for SAP HANA® platform, ensuring optimal performance and uptime.
  
• Troubleshoot and resolve issues related to data integration, metadata synchronization, and reporting.
  
• Monitor system performance and proactively address potential issues.
  

Integration and Data Management:

• Manage and optimize the integration of SAP S/4HANA® and non-SAP HANA data sources using SAP HANA Smart Data Access (SDA) and SAP Smart Data Integration (SDI).
  
• Automate data and metadata extraction, mapping, and synchronization from SAP S/4HANA® tables and other systems.
  
• Ensure real-time data access and reporting capabilities.
  

Client Support and Training:

• Collaborate with clients to understand their business needs and provide tailored solutions using the CCH® Tagetik platform.
  
• Train clients on platform functionalities, including financial close, consolidation, planning, and reporting processes.
  
• Act as a liaison between business and technical teams to ensure smooth communication and issue resolution.
  

System Optimization and Enhancements:

• Utilize AI and machine learning tools to enhance close processes, including AI matching, anomaly detection, and driver-based analysis.
  
• Support the expansion of the platform's capabilities (e.g. tax compliance, and integrated disclosure).
  

Collaboration and Documentation:

• Work closely with cross-functional teams, including IT, finance, and operations, to ensure seamless platform integration and functionality.
  
• Document processes, workflows, and solutions to maintain a knowledge base for internal and client use.
  

Requirements

Qualifications:

• Education: Bachelor's degree in computer science, Information Technology, Finance, or a related field.
  
• Experience:
  

• 3+ years of experience in supporting SAP HANA or similar platforms.
  
• Familiarity with SAP S/4HANA®, SAP Analytics Cloud,
  
• Experience with financial close, consolidation, planning, and reporting processes.
  

Technical Skills:

• Proficiency in SAP HANA Smart Data Access (SDA) and SAP Smart Data Integration (SDI).
  
• Knowledge of metadata management and integration routines.
  
• Understanding of AI and machine learning technologies for financial processes.
  

Soft Skills:

• Strong problem-solving and analytical skills.
  
• Excellent communication and client-facing abilities.
  
• Ability to work collaboratively in a team environment.